Department of Business Development and Technology

Troels Christian Andersen

Investigating manufacturing companies value co-creation approaches during servitization

Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearchpeer-review

  • Troels Christian Andersen
  • René Chester Goduscheit
  • Demet Kizil
  • ,
  • Henrik Blach, FORCE Technology, Denmark
  • Andrew Hoff, FORCE Technology, Denmark
  • Jørgen Rasmussen, Alexandra Instituttet, Denmark
  • Gunnar Kramp, Alexandra Instituttet, Denmark
  • Troels Behrenthz Andersen, Teknologisk Institut, Denmark
Despite the increased use and interest of digital technologies in manufacturing companies’ pursuit of servitization in creating new service offerings, little is known about how value co-creation is approached across business boundaries. Using the value co-creation lens, we look into how manufacturing companies co-create value with their customers and other network partners. Drawing on qualitative data on 43 case companies, the findings of this study reveal five value co-creation approaches: awareness, experiment, platform, process, and accelerate. Theoretically, we contribute to servitization literature by conceptualizing different value co-creation approaches and its underlying mechanisms that companies practices during servitization.
Original languageEnglish
Title of host publicationProceedings of the 22nd International CINet Conference
PublisherContinuous Innovation Network
Publication yearSep 2021
Publication statusPublished - Sep 2021
Event22nd CINet conference: Organizing innovation for a sustainable future - Virtual
Duration: 13 Sep 202115 Sep 2021


Conference22nd CINet conference

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ID: 225162950