Aarhus University Seal

Susanne Bødker

Scenarios in user-centred design - setting the stage for reflection and action

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

This paper discusses three examples of use of scenarios in user-centred design. Common to the examples are the use of scenarios to support the tensions between reflection and action, between typical and critical situations, and between plus and minus situations. The paper illustrates how a variety of more specific scenarios emphasising, e.g. critical situations, or even caricatures of situations are very useful for helping groups of users and designers being creative in design. Emphasising creativity in design is a very different view on the design process than normally represented in usability work or software/requirement engineering, where generalising users' actions are much more important than, in this paper, the suggested richness of and contradiction between actual use situations. In general the paper proposes to attune scenarios to the particular purposes of the situations they are to be used in, and to be very selective based on these purposes.

Original languageEnglish
JournalInteracting with Computers
Pages (from-to)61-75
Number of pages15
Publication statusPublished - 1 Jan 2000

See relations at Aarhus University Citationformats

ID: 131655476