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Susanne Bødker

Personas, people and participation–challenges from the trenches of local government

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Personas, people and participation–challenges from the trenches of local government. / Bødker, Susanne; Christiansen, Ellen Tove; Nyvang, Tom; Zander, Pär-Ola.

In: P D C, Vol. 2012, No. 1, 2012, p. 91-100.

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperConference articleResearchpeer-review

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Bødker, S, Christiansen, ET, Nyvang, T & Zander, P-O 2012, 'Personas, people and participation–challenges from the trenches of local government', P D C, vol. 2012, no. 1, pp. 91-100. https://doi.org/10.1145/2347635.2347649

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Author

Bødker, Susanne ; Christiansen, Ellen Tove ; Nyvang, Tom ; Zander, Pär-Ola. / Personas, people and participation–challenges from the trenches of local government. In: P D C. 2012 ; Vol. 2012, No. 1. pp. 91-100.

Bibtex

@inproceedings{669e81d088b84323b46a41cb369b52e4,
title = "Personas, people and participation–challenges from the trenches of local government",
abstract = "In the early days of digital technology development, design was done 'for', 'with' or 'by' the users based on the assumption that users were real people. Today 'users' have become a component in mass-market production and are seen as 'customers', rather than people. Still designers need to address use, and personas have been introduced for this purpose. The paper uses research on user participation and research-based personas from the eGov+ project to discuss whether personas help designers engage with users. In this project, design was carried out in the domain of municipal services through involvement of clerks, management and citizens from three different municipalities. Through four cases we discuss if applying personas in participatory design settings is productive to designers' understanding of users' use situations. Does deployment of personas bring designers closer to the actual use situation? In which ways do personas help design for, with or by the users? Do personas support participatory design?",
author = "Susanne B{\o}dker and Christiansen, {Ellen Tove} and Tom Nyvang and P{\"a}r-Ola Zander",
note = "Title of the vol.: Proceedings of the 12th Participatory Design Conference: Research Papers / ed. by Kim Halskov, Hike Winschiers-Theophilus, Yanki Lee, Jesper Simonsen, Keld B{\o}dker. ISBN 978-1-4503-0846-5",
year = "2012",
doi = "10.1145/2347635.2347649",
language = "English",
volume = "2012",
pages = "91--100",
journal = "P D C",
issn = "2150-5896",
publisher = "Computer Professionals for Social Responsibility",
number = "1",

}

RIS

TY - GEN

T1 - Personas, people and participation–challenges from the trenches of local government

AU - Bødker, Susanne

AU - Christiansen, Ellen Tove

AU - Nyvang, Tom

AU - Zander, Pär-Ola

N1 - Title of the vol.: Proceedings of the 12th Participatory Design Conference: Research Papers / ed. by Kim Halskov, Hike Winschiers-Theophilus, Yanki Lee, Jesper Simonsen, Keld Bødker. ISBN 978-1-4503-0846-5

PY - 2012

Y1 - 2012

N2 - In the early days of digital technology development, design was done 'for', 'with' or 'by' the users based on the assumption that users were real people. Today 'users' have become a component in mass-market production and are seen as 'customers', rather than people. Still designers need to address use, and personas have been introduced for this purpose. The paper uses research on user participation and research-based personas from the eGov+ project to discuss whether personas help designers engage with users. In this project, design was carried out in the domain of municipal services through involvement of clerks, management and citizens from three different municipalities. Through four cases we discuss if applying personas in participatory design settings is productive to designers' understanding of users' use situations. Does deployment of personas bring designers closer to the actual use situation? In which ways do personas help design for, with or by the users? Do personas support participatory design?

AB - In the early days of digital technology development, design was done 'for', 'with' or 'by' the users based on the assumption that users were real people. Today 'users' have become a component in mass-market production and are seen as 'customers', rather than people. Still designers need to address use, and personas have been introduced for this purpose. The paper uses research on user participation and research-based personas from the eGov+ project to discuss whether personas help designers engage with users. In this project, design was carried out in the domain of municipal services through involvement of clerks, management and citizens from three different municipalities. Through four cases we discuss if applying personas in participatory design settings is productive to designers' understanding of users' use situations. Does deployment of personas bring designers closer to the actual use situation? In which ways do personas help design for, with or by the users? Do personas support participatory design?

U2 - 10.1145/2347635.2347649

DO - 10.1145/2347635.2347649

M3 - Conference article

VL - 2012

SP - 91

EP - 100

JO - P D C

JF - P D C

SN - 2150-5896

IS - 1

ER -