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Susanne Bødker

Learning and living in the "New office"

Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearchpeer-review

  • Department of Computer Science
'Knowledge sharing' and 'learning' are terms often connected with the 'New office', the "modern" open office space. Work in these settings becomes more and more distributed, mobile and characterised by temporary constellations of collaborations of collaborators. The workers are mobile and work whenever they are. Based on nine case studies, this paper describes how the 'New office', intended to support learning and peripheral participation often gets directly counterproductive to this purpose. It lacks places to dwell and return to, places to meet coincidentally, shared artefacts and possibilities of leaving traces of current and past activities. These problems are due to a combination of problematic architecture and insufficient technology, and not least to insufficient design processes, where thee actual needs of the people in the organisation are rarely considered, and where people are rarely involved in the design and introduction processes. Through exploratory design we have pursued ways of improving legitimate peripheral participation, through architecture, physical artefacts and materials in the rooms as well as through virtual extensions of these artefacts, in order to explore alternatives and raise further research questions regarding 'the new office'.
Original languageEnglish
Title of host publicationProceedings of the 2003 Eighth European Conference on Computer-Supported Cooperative Work
EditorsKari Kuutti, Eija Helena Karsten, Paul Dourish, Geraldine Fitzpatrick, Kjeld Schmidt
Number of pages20
PublisherKluwer Academic Publishers
Publication year2003
ISBN (print)1402015739
ISBN (Electronic)9781402015731
Publication statusPublished - 2003
EventEuropean Conference on Computer-Supported Cooperative Work. ECSCW 2003 - Helsinki, Finland
Duration: 14 Sep 200318 Sep 2003
Conference number: 8


ConferenceEuropean Conference on Computer-Supported Cooperative Work. ECSCW 2003

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