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Susanne Bødker

Complex mediation

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  • Department of Information and Media Studies

This article has its starting point in a large number of empirical findings regarding computer-mediated work. These empirical findings have challenged our understanding of the role of mediation in such work; on the one hand as an aspect of communication and cooperation at work and on the other hand as an aspect of human engagement with instruments of work. On the basis of previous work in activity-theoretical and semiotic human-computer interaction, we propose a model to encompass both of these aspects. In a dialogue with our empirical findings we move on to propose a number of types of mediation that have helped to enrich our understanding of mediated work and the design of computer mediation for such work.

Original languageEnglish
JournalHuman-Computer Interaction
Volume20
Issue4
Pages (from-to)353-402
Number of pages50
ISSN0737-0024
DOIs
Publication statusPublished - 1 Dec 2005

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