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Susanne Bødker

Achieving cooperative system design: Shifting from a product to a process focus

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In the first decades of computer system development, most users of computer systems were engineers and programmers, so “user participation” in development was not actively sought-the developers themselves were good user representatives. In the past 15 years this has changed substantially, as computer use has spread to work environments very unlike the engineering environment (Grudin, 1990). The new divisions of responsibility and the divergence of qualifications have widened the gulf between the developer and user environments. This gulf must be bridged and the most direct approach for doing so is to increase user involvement in development.

Original languageEnglish
Title of host publicationParticipatory Design : Principles and Practices
Number of pages19
PublisherCRC Press
Publication year1 Jan 2017
ISBN (print)080580952X, 9780805809510
ISBN (Electronic)9781351425780
Publication statusPublished - 1 Jan 2017
Externally publishedYes

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