Department of Management

Sascha Steinmann

Retailer Corporate Social Responsibility Is Relevant to Consumer Behavior

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  • Hanna Schramm-Klein, University of Siegen, Germany
  • Joachim Zentes, Saarland University, Germany
  • Sascha Steinmann
  • Bernhard Swoboda, University of Trier, Germany
  • Dirk Morschen, Hôpital Cantonal Fribourg, Switzerland, Switzerland
With regard to the topicality of corporate social responsibility (CSR) in retail practice, only a few studies have comprehensively analyzed the role of CSR in retail. Due to the specific role of a retailer as a gatekeeper between the producer and the consumer in the supply chain, a comprehensive understanding of the impact of consumer perceptions of CSR activities is of great relevance. Therefore, this study contributes information regarding the impact of CSR activities on retailer performance. Using a comprehensive conceptualization of CSR, the results of our customer survey (N = 3,313) suggest that CSR has positive implications as driver of customer loyalty and favorable consumer purchasing behavior. The authors demonstrate the CSR dimensions that are most important for retailers to influence positively consumer purchasing behavior. This study highlights the significance of the credibility of retailer CSR activities and show that consumers’ CSR orientation impacts the relationship between retailer CSR activities and consumer behavior.
Original languageEnglish
JournalBusiness & Society
Volume55
Issue4
Pages (from-to)550-575
Number of pages26
ISSN0007-6503
Publication statusPublished - 2016

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