Department of Management

Sascha Steinmann

I Need You to Be Closer – The Effects of Customer-Integration in Technology-Infused Frontline Service Encounters

Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearchpeer-review

  • Tobias Röding, University of Siegen, Germany
  • Sascha Steinmann
  • Hanna Schramm-Klein, University of Siegen, Germany
  • Theresia Mennekes, University of Siegen, Germany
Original languageEnglish
Title of host publicationProceedings of the 2020 Colloquium on European Retail Research
Place of publicationValencia
Publication year2020
Publication statusPublished - 2020

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ID: 196014406