Department of Business Development and Technology

Rick Edgeman

Six Sigma and Business Excellence: Strategic and Tactical Examination of IT Service Level Management at the Office of the Chief Technology Officer of Washington, DC

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  • Rick Edgeman
  • David Bigio, University of Maryland, College Park, United States
  • Thomas Ferleman, United States
Original languageEnglish
JournalQuality and Reliability Engineering International
Pages (from-to)257-273
Publication statusPublished - 2005
Externally publishedYes

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ID: 83848866