Department of Management

Michela Beretta

Combining open and closed forms of innovation: An investigation of emerging tensions and management approaches

Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearchpeer-review

It is increasingly common for firms to engage in both external and internal crowdsourcing to access ideas and solutions coming from external customers and internal employees. These IT platforms can be seen as forms of open and closed innovation search, where the first aims to perform distant search beyond the organizational boundaries, while the second is used to conduct local search within the firm. Nevertheless, limited attention has been placed on investigating which tensions emerge when firms combine these conflicting innovation search strategies and related management approaches to address them. By drawing on a qualitative, inductive case study of a large organization headquartered in France, our study identifies and discusses three key paradoxes emerging from pursuing both innovation forms: (1) paradox of identity; (2) paradox of organizing the innovation process; and (3) paradox of boundary management. Moreover, we discuss different management approaches implemented by managers to address the identified paradoxes.

Original languageEnglish
Title of host publicationNordic Contributions in IS Research - 9th Scandinavian Conference on Information Systems, SCIS 2018, Proceedings
EditorsJeppe Agger Nielsen, Sune Dueholm Müller
Number of pages15
Publication year1 Jan 2018
ISBN (print)9783319963662
Publication statusPublished - 1 Jan 2018
Event9th Scandinavian Conference on Information Systems, SCIS 2018 - Odder, Denmark
Duration: 5 Aug 20188 Aug 2018


Conference9th Scandinavian Conference on Information Systems, SCIS 2018
SeriesLecture Notes in Business Information Processing

    Research areas

  • Crowdsourcing platforms, Open innovation, Paradoxes

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