• E-pub ahead of print

  Consumer-to-consumer conflicts and brand moderation strategies during COVID-19 service failures: a framework for international marketers

  Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaper › Journal article › Research › peer-review

• Published

  Technologies in Physical Retailing: A Systematic Review of Their Effects on Customers

  Research output: Contribution to conference › Conference abstract for conference › Research › peer-review

• Published

  Supporting Complaint Management with Artificial Intelligence

  Research output: Contribution to book/anthology/report/proceeding › Book chapter › Research

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• Customers engagement with technology

  Project: Research

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