Department of Management

Keld Pedersen

Transforming government service: The importance of dynamic capabilities

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

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Transforming government service : The importance of dynamic capabilities. / Pedersen, Keld.

In: Electronic Government, Vol. 13, No. 3, 2017, p. 203-223.

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

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Pedersen, Keld. / Transforming government service : The importance of dynamic capabilities. In: Electronic Government. 2017 ; Vol. 13, No. 3. pp. 203-223.

Bibtex

@article{7658741fef5d4bdc8533421000801207,
title = "Transforming government service: The importance of dynamic capabilities",
abstract = "The Danish government has defined an ambitious e-government strategy aiming to increase both citizen centricity and the efficiency of government service production and delivery. This research uses dynamic capability theory to compare a highly successful and a less successful e-government program both aiming at realising this strategy by reengineering back office processes and implement one-stop shopping. The research contributes to the e-government literature by identifying key differences between the two cases in terms of dynamic capabilities, by identifying the importance of the organisational context for the level of organisational transformation, by illustrating the relevance of the dynamic capability perspective within e-government research and practice, and thereby providing a better foundation for future similar e-government programs.",
keywords = "Citizen-centricity, Dynamic capabilities, E-government, Efficiency, Transformation",
author = "Keld Pedersen",
year = "2017",
doi = "10.1504/EG.2017.086686",
language = "English",
volume = "13",
pages = "203--223",
journal = "Electronic Government",
issn = "1740-7494",
publisher = "Inderscience Enterprises Ltd.",
number = "3",

}

RIS

TY - JOUR

T1 - Transforming government service

T2 - The importance of dynamic capabilities

AU - Pedersen, Keld

PY - 2017

Y1 - 2017

N2 - The Danish government has defined an ambitious e-government strategy aiming to increase both citizen centricity and the efficiency of government service production and delivery. This research uses dynamic capability theory to compare a highly successful and a less successful e-government program both aiming at realising this strategy by reengineering back office processes and implement one-stop shopping. The research contributes to the e-government literature by identifying key differences between the two cases in terms of dynamic capabilities, by identifying the importance of the organisational context for the level of organisational transformation, by illustrating the relevance of the dynamic capability perspective within e-government research and practice, and thereby providing a better foundation for future similar e-government programs.

AB - The Danish government has defined an ambitious e-government strategy aiming to increase both citizen centricity and the efficiency of government service production and delivery. This research uses dynamic capability theory to compare a highly successful and a less successful e-government program both aiming at realising this strategy by reengineering back office processes and implement one-stop shopping. The research contributes to the e-government literature by identifying key differences between the two cases in terms of dynamic capabilities, by identifying the importance of the organisational context for the level of organisational transformation, by illustrating the relevance of the dynamic capability perspective within e-government research and practice, and thereby providing a better foundation for future similar e-government programs.

KW - Citizen-centricity

KW - Dynamic capabilities

KW - E-government

KW - Efficiency

KW - Transformation

UR - http://www.scopus.com/inward/record.url?scp=85029675040&partnerID=8YFLogxK

U2 - 10.1504/EG.2017.086686

DO - 10.1504/EG.2017.086686

M3 - Journal article

AN - SCOPUS:85029675040

VL - 13

SP - 203

EP - 223

JO - Electronic Government

JF - Electronic Government

SN - 1740-7494

IS - 3

ER -