Department of Management

Keld Pedersen

Realizing e-government benefits with minimal capabilities

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

Standard

Realizing e-government benefits with minimal capabilities. / Pedersen, Keld.

In: Transforming Government: People, Process and Policy, Vol. 11, No. 2, 2017, p. 262-285.

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

Harvard

Pedersen, K 2017, 'Realizing e-government benefits with minimal capabilities', Transforming Government: People, Process and Policy, vol. 11, no. 2, pp. 262-285. https://doi.org/10.1108/TG-11-2016-0083

APA

Pedersen, K. (2017). Realizing e-government benefits with minimal capabilities. Transforming Government: People, Process and Policy, 11(2), 262-285. https://doi.org/10.1108/TG-11-2016-0083

CBE

Pedersen K. 2017. Realizing e-government benefits with minimal capabilities. Transforming Government: People, Process and Policy. 11(2):262-285. https://doi.org/10.1108/TG-11-2016-0083

MLA

Pedersen, Keld. "Realizing e-government benefits with minimal capabilities". Transforming Government: People, Process and Policy. 2017, 11(2). 262-285. https://doi.org/10.1108/TG-11-2016-0083

Vancouver

Pedersen K. Realizing e-government benefits with minimal capabilities. Transforming Government: People, Process and Policy. 2017;11(2):262-285. https://doi.org/10.1108/TG-11-2016-0083

Author

Pedersen, Keld. / Realizing e-government benefits with minimal capabilities. In: Transforming Government: People, Process and Policy. 2017 ; Vol. 11, No. 2. pp. 262-285.

Bibtex

@article{07b0c7f9aba7424db39ac778dafa431e,
title = "Realizing e-government benefits with minimal capabilities",
abstract = "Purpose: The purpose of this paper is to increase our understanding of the requirements for public sector organizations to implement benefits realization practices. The research compares benefits realization practices as suggested by the literature with actual practice with the goal of identifying both insufficiencies in the current literature and challenges in practice that must be overcome to improve the current situation. Design/methodology/approach: The case study approach is used to study benefits realization across national and local government organizations. Findings: Five major challenges that are not dealt with by existing literature were identified: benefits realization requires not just organizational capabilities, but also inter-organizational capabilities; coordination of benefits realization across organizational units, local and central government and across internal organizational levels is both essential and very challenging; managing benefits realization includes much more than integrating benefits realization practices in IT projects; different benefits realization practices are needed at central government level, local management level and case worker level; and different uses of technology require different levels of benefits realization capabilities and different practices. The case also illustrates that under certain conditions, organization can actually realize significant improvements with limited benefits realization capabilities: When IT is used not to change but to fully automate processes, the reliance on formal benefits realization practices is decreased. Research limitations/implications: The findings are based on a single case. Originality/value: There is only little empirical research studying benefits realization in a public sector context. Furthermore, the research studies benefits realization from an organizational process perspective, and not from the perspective of IT projects.",
keywords = "Benefits realization, Challenges, E-government, Local government",
author = "Keld Pedersen",
year = "2017",
doi = "10.1108/TG-11-2016-0083",
language = "English",
volume = "11",
pages = "262--285",
journal = "Transforming Government",
issn = "1750-6166",
publisher = "JAI Press",
number = "2",

}

RIS

TY - JOUR

T1 - Realizing e-government benefits with minimal capabilities

AU - Pedersen, Keld

PY - 2017

Y1 - 2017

N2 - Purpose: The purpose of this paper is to increase our understanding of the requirements for public sector organizations to implement benefits realization practices. The research compares benefits realization practices as suggested by the literature with actual practice with the goal of identifying both insufficiencies in the current literature and challenges in practice that must be overcome to improve the current situation. Design/methodology/approach: The case study approach is used to study benefits realization across national and local government organizations. Findings: Five major challenges that are not dealt with by existing literature were identified: benefits realization requires not just organizational capabilities, but also inter-organizational capabilities; coordination of benefits realization across organizational units, local and central government and across internal organizational levels is both essential and very challenging; managing benefits realization includes much more than integrating benefits realization practices in IT projects; different benefits realization practices are needed at central government level, local management level and case worker level; and different uses of technology require different levels of benefits realization capabilities and different practices. The case also illustrates that under certain conditions, organization can actually realize significant improvements with limited benefits realization capabilities: When IT is used not to change but to fully automate processes, the reliance on formal benefits realization practices is decreased. Research limitations/implications: The findings are based on a single case. Originality/value: There is only little empirical research studying benefits realization in a public sector context. Furthermore, the research studies benefits realization from an organizational process perspective, and not from the perspective of IT projects.

AB - Purpose: The purpose of this paper is to increase our understanding of the requirements for public sector organizations to implement benefits realization practices. The research compares benefits realization practices as suggested by the literature with actual practice with the goal of identifying both insufficiencies in the current literature and challenges in practice that must be overcome to improve the current situation. Design/methodology/approach: The case study approach is used to study benefits realization across national and local government organizations. Findings: Five major challenges that are not dealt with by existing literature were identified: benefits realization requires not just organizational capabilities, but also inter-organizational capabilities; coordination of benefits realization across organizational units, local and central government and across internal organizational levels is both essential and very challenging; managing benefits realization includes much more than integrating benefits realization practices in IT projects; different benefits realization practices are needed at central government level, local management level and case worker level; and different uses of technology require different levels of benefits realization capabilities and different practices. The case also illustrates that under certain conditions, organization can actually realize significant improvements with limited benefits realization capabilities: When IT is used not to change but to fully automate processes, the reliance on formal benefits realization practices is decreased. Research limitations/implications: The findings are based on a single case. Originality/value: There is only little empirical research studying benefits realization in a public sector context. Furthermore, the research studies benefits realization from an organizational process perspective, and not from the perspective of IT projects.

KW - Benefits realization

KW - Challenges

KW - E-government

KW - Local government

UR - http://www.scopus.com/inward/record.url?scp=85020690169&partnerID=8YFLogxK

U2 - 10.1108/TG-11-2016-0083

DO - 10.1108/TG-11-2016-0083

M3 - Journal article

AN - SCOPUS:85020690169

VL - 11

SP - 262

EP - 285

JO - Transforming Government

JF - Transforming Government

SN - 1750-6166

IS - 2

ER -