Department of Management

Jacob Kjær Eskildsen

  1. 2019
  2. Published

    Imperatives of sustainable university excellence : A conceptual framework. / Hussain, Tajammal; Eskildsen, Jacob; Edgeman, Rick; Ismail, Muhammad; Shoukry, Alaa Mohamd; Gani, Showkat.

    In: Sustainability (Switzerland), Vol. 11, No. 19, 5242, 2019.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  3. Accepted/In press

    Risk of death within 7 days of discharge from emergency departments with different organizational models. / Møllekær, Anders; Kirkegaard, Hans; Vest-Hansen, Betina; Duvald, Iben; Eskildsen, Jacob Kjær; Obel, Børge; Madsen, Bo .

    In: European Journal of Emergency Medicine, 2019.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  4. 2018
  5. Published

    Sustainable enterprise excellence : Attribute-based assessment protocol. / Hussain, Tajammal; Edgeman, Rick; Eskildsen, Jacob; Shoukry, Alaa Mohamed; Gani, Showkat.

    In: Sustainability (Switzerland), Vol. 10, No. 11, 4097, 08.11.2018.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  6. Published

    The organization of Danish emergency departments. / Moellekaer, Anders; Duvald, Iben; Obel, Borge; Madsen, Bo; Eskildsen, Jacob; Kirkegaard, Hans.

    In: European Journal of Emergency Medicine, 28.06.2018.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  7. E-pub ahead of print

    Decisions to use surgical mesh in operations for pelvic organ prolapse : a question of geography? / Nüssler, Emil Karl; Nüssler, Emil; Eskildsen, Jacob Kjær; Löfgren, Mats.

    In: International Urogynecology Journal, 2018.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  8. Published

    Employee absence : An organizational perspective. / Eskildsen, Jacob Kjær; Frederiksen, Anders; Møller, Ann-Kristina Løkke.

    IZA Institute of Labor Economics, 2018.

    Research output: Working paperResearchpeer-review

  9. Published

    Impact of surgeon experience on routine prolapse operations. / Nüssler, Emil; Eskildsen, Jacob Kjær; Nüssler, Emil Karl; Bixo, Marie; Löfgren, Mats.

    In: International Urogynecology Journal, Vol. 29, No. 2, 2018, p. 297-306.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  10. Published

    Knowledge-based intellectual structure of research in business excellence (1995–2015). / Hussain, Tajammal; Edgeman, Rick; Eskildsen, Jacob Kjær.

    In: Total Quality Management & Business Excellence (Print Edition), 2018.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  11. E-pub ahead of print

    The influence of geographical and clinical factors on decisions to use surgical mesh in operations for pelvic organ prolapse. / Nüssler, Emil Karl; Eskildsen, Jacob Kjær; Håkonsson, Dorthe Døjbak; Löfgren, Mats; Mitkidis, Panagiotis.

    In: Total Quality Management & Business Excellence (Print Edition), 2018.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  12. E-pub ahead of print

    The intellectual structure of research in ISO 9000 standard series (1987–2015): a Bibliometric analysis. / Hussain, Tajammal; Eskildsen, Jacob Kjær; Edgeman, Rick.

    In: Total Quality Management & Business Excellence (Print Edition), 2018.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  13. 2017
  14. Published

    Patient Flow i akutmodtagelsen (Emergency Department patient flow). / Moellekaer, Anders; Eskildsen, Jacob Kjær.

    Akutbog. ed. / Anette Jacobsen. Nyt Nordisk Forlag, 2017.

    Research output: Contribution to book/anthology/report/proceedingBook chapterCommunication

  15. 2016
  16. Published

    On Cooperative Behavior in Distributed Teams: The Influence of Organization Design, Media Richness, Social Interaction, and Interaction Adaptation. / Håkonsson, Dorthe Døjbak; Obel, Børge; Eskildsen, Jacob Kjær; Burton, Richard.

    In: Frontiers in Psychology, Vol. 7, No. 692, 12.05.2016.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  17. Published

    Physiological evidence of interpersonal dynamics in a cooperative production task. / Mønster, Dan; Håkonsson, Dorthe Døjbak; Eskildsen, Jacob Kjær; Wallot, Sebastian.

    In: Physiology & Behavior, Vol. 156, 07.01.2016, p. 24-34.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  18. Published

    A strategy model for management : Better performance through improved strategy work. / Friis, Ole Uhrskov; Holmgren, Jens; Eskildsen, Jacob Kjær.

    In: Journal of Modelling in Management, Vol. 11, No. 3, 2016, p. 1-27.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  19. Published

    Exploration versus exploitation : Emotions and performance as antecedents and consequences of team decisions. / Håkonsson, Dorthe Døjbak; Eskildsen, Jacob Kjær; Argote, Linda; Mønster, Dan; Burton, Richard; Obel, Børge.

    In: Strategic Management Journal, Vol. 37, No. 6, 2016, p. 985-1001.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  20. Published

    Paths to Sustainable Enterprise Excellence. / Edgeman, Rick; Neely, Andy; Eskildsen, Jacob Kjær.

    In: Journal of Modelling in Management, Vol. 11, No. 4, 2016, p. 858-868.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  21. 2015
  22. Published

    Structured Crowdsourcing: A B2B Innovation Roadmap. / Edgeman, Rick; Engell, Toke; Jensen, Nik Grewy; Vrtik, Marian; Eskildsen, Jacob Kjær; Tambo, Torben.

    2015. Paper presented at 10th European Conference on Innovation and Entrepreneurship, Genoa, Italy.

    Research output: Contribution to conferencePaperResearchpeer-review

  23. Published

    The organization of Danish emergency departments may not have allowed for a full realization of their performance potential. / Møllekær, Anders; Duvald, Iben; Obel, Børge; Eskildsen, Jacob; Kirkegaard, Hans.

    In: Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine, Vol. 23, No. 1, 16.07.2015.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  24. Published

    Continuously Relevant and Responsible Organizations via Creativity, Innovation and Sustainability. / Edgeman, Rick; Neely, Andy; Eskildsen, Jacob Kjær.

    In: International Journal of Productivity and Performance Management, Vol. 64, No. 3, 2015.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  25. Published

    Editorial. / Eskildsen, Jacob Kjær.

    In: Total Quality Management & Business Excellence (Print Edition), Vol. 26, No. 3-4, 2015.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperEditorialResearchpeer-review

  26. Published

    Social-Ecological Innovation in Purposeful Organizations: Implications & Impacts in an Age of Wicked Challenges. / Edgeman, Rick; Eskildsen, Jacob Kjær; Blahova, Michaela.

    2015. Paper presented at Performance Management Association Australasia Conference 2015, Auckland, New Zealand.

    Research output: Contribution to conferencePaperResearchpeer-review

  27. Published

    Translating Triple Top Line Strategy into Triple Bottom Line Performance. / Edgeman, Rick; Eskildsen, Jacob Kjær; Neely, Andy.

    In: Measuring Business Excellence, Vol. 19, No. 1, 2015.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  28. 2014
  29. Published

    Validating evidence based decision making in health care. / Nüssler, Emil Karl; Eskildsen, Jacob Kjær; Håkonsson, Dorthe Døjbak; Nüssler, Emil.

    2014. Paper presented at International Conference on Quality, Tokyo, Japan.

    Research output: Contribution to conferencePaperResearchpeer-review

  30. Published

    A sustainable strategy model. / Holmgren, Jens; Friis, Ole Uhrskov; Eskildsen, Jacob Kjær.

    2014. Paper presented at PMA (Performance Management Association) conference 2014, Aarhus, Denmark.

    Research output: Contribution to conferencePaperResearchpeer-review

  31. Published

    Social-Ecological Innovation. / Edgeman, Rick; Eskildsen, Jacob Kjær.

    Encyclopedia of Business Analytics and Optimization . ed. / John Wang. Vol. 4 1. ed. Hershey, Pennsylvania USA : IGI global, 2014. p. 532-543.

    Research output: Contribution to book/anthology/report/proceedingEncyclopedia entryResearchpeer-review

  32. Published

    Modeling and Assessing Sustainable Enterprise Excellence. / Edgeman, Rick; Eskildsen, Jacob Kjær.

    In: Business Strategy and the Environment, Vol. 23, No. 3, 24.03.2014, p. 173-187.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  33. Published

    Sustainable Enterprise Excellence. / Edgeman, Rick; Eskildsen, Jacob Kjær.

    Encyclopedia of Business Analytics and Optimization, Volume 5. ed. / John Wang. Vol. 5 1. ed. Hershey, Pennsylvania : IGI global, 2014. p. 199-212.

    Research output: Contribution to book/anthology/report/proceedingEncyclopedia entryResearchpeer-review

  34. Published

    The Role of Emotions and Performance Relative to Aspirations in Deciding Whether to Exploit an Existing Routine or Explore a New Routine. / Håkonsson, Dorthe Døjbak; Eskildsen, Jacob Kjær; Argote, Linda; Mønster, Dan; Burton, Richard; Obel, Børge.

    2014. Paper presented at Organisation Science Winter Conference, Steamboat Springs, United States.

    Research output: Contribution to conferencePaperResearchpeer-review

  35. Published

    An empirical evaluation of a sustainable strategy model. / Holmgren, Jens; Friis, Ole Uhrskov; Eskildsen, Jacob Kjær.

    2014. Paper presented at PMA (Performance Management Association) conference 2014, Aarhus, Denmark.

    Research output: Contribution to conferencePaperResearchpeer-review

  36. Published

    DUALITY SOLUTION IN PLS SATISFACTION SURVEYS. / Olesen, John Vestergaard; Eskildsen, Jacob Kjær.

    2014. Paper presented at PMA 2014 Conference, Aarhus, Denmark.

    Research output: Contribution to conferencePaperResearchpeer-review

  37. Published

    Is the NPS a trustworthy performance measure? / Kristensen, Kai; Eskildsen, Jacob Kjær.

    In: The T Q M Journal, Vol. 26, No. 2, 2014, p. 202-214.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  38. Published

    Organisationsdesign af de fælles akutmodtagelser. / Moellekaer, Anders; Pedersen, Iben Duvald; Kirkegaard, Hans; Dissing Sørensen, Pernille; Eskildsen, Jacob Kjær; Obel, Børge.

    Fremtidens hospital. ed. / Kjeld Møller Pedersen; Niels Chr. Petersen. Munksgaard , 2014. p. 251-266.

    Research output: Contribution to book/anthology/report/proceedingBook chapterResearch

  39. Published

    Performance Measurement System design: Developing a new system for Danish emergency departments. / Moellekaer, Anders; Eskildsen, Jacob Kjær.

    2014. Paper presented at PMA 2014 Conference, Aarhus, Denmark.

    Research output: Contribution to conferencePaperResearchpeer-review

  40. Published

    Variations in the Circumplex Model of Affect Across Contexts. / Mønster, Dan; Eskildsen, Jacob Kjær; Håkonsson, Dorthe Døjbak; Obel, Børge; Burton, Richard M.; Argote, Linda.

    PMA2014 Conference Proceedings: Performance Management. Designing the High-Performing Organization. Vol. 2014 Aarhus : PMA (Performance Management Association), 2014. p. 958-986.

    Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearch

  41. 2013
  42. Published

    Response Based Segmentation in Satisfaction Surveys. / Eskildsen, Jacob Kjær; Edgeman, Rick; Mønster, Dan; Olesen, John Vestergaard.

    2013. Paper presented at Performance Management Association Australasia Conference, Queenstown, New Zealand.

    Research output: Contribution to conferencePaperResearchpeer-review

  43. Published

    Sustainable Enterprise Excellence and the Continuously Relevant and Responsible Organization. / Edgeman, Rick; Bøllingtoft, Anne; Eskildsen, Jacob Kjær; Kallehave, Pernille; Kjærgaard, Thomas.

    In: International Journal of Social Ecology and Sustainable Development, Vol. 4, No. 4, 10.2013, p. 65-76.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  44. Published

    Sustainable Enterprise Excellence : Innovation Enabled Organizational Resilience, Robustness and Resplendence. / Edgeman, Rick; Williams, Joseph; Eskildsen, Jacob Kjær.

    2013. Paper presented at 5th Annual Canadian Quality Congress, Calgary, Canada.

    Research output: Contribution to conferencePaperResearch

  45. Published

    Evaluating response based segmentation in PLS path modeling. / Eskildsen, Jacob Kjær; Edgeman, Rick; Mønster, Dan; Olesen, John Vestergaard.

    2013. Paper presented at 59th World Statistics Congress, Hong Kong, Hong Kong.

    Research output: Contribution to conferencePaperResearchpeer-review

  46. Published

    Shared Emotions and their Performance Consequences in Cooperative Teams. / Håkonsson, Dorthe Døjbak; Argote, Linda; Eskildsen, Jacob Kjær; Burton, Rich ; Obel, Børge; Mønster, Dan.

    2013. Abstract from BIT's 4th Annual World Congress of NeuroTalk-2013, Xi'an, China.

    Research output: Contribution to conferenceConference abstract for conferenceResearchpeer-review

  47. Published

    Socio-Ecological Innovation : Strategic Integration of Innovation for Sustainability & Sustainable Innovation. / Edgeman, Rick; Eskildsen, Jacob Kjær.

    2013. Paper presented at 5th European Conference on Intellectual Capital, Bilbao, Spain.

    Research output: Contribution to conferencePaperResearchpeer-review

  48. Published

    Sustainable Enterprise Excellence : The Springboard Model & Assessment. / Edgeman, Rick; Eskildsen, Jacob Kjær.

    2013. Paper presented at 5th European Conference on Intellectual Capital, Bilbao, Spain.

    Research output: Contribution to conferencePaperResearchpeer-review

  49. Published

    Enterprise-Wide Process & Performance Excellence: Architecting Human Capital for Continuously Relevant Organizations. / Edgeman, Rick; Kristensen, Kai; Eskildsen, Jacob Kjær; Obel, Børge.

    In: IAPQR Transactions, Vol. 38, No. 1, 2013, p. 39-48.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  50. 2012
  51. Published

    Produktivitet kommer indefra : Debat. / Frederiksen, Anders; Bøllingtoft, Anne; Obel, Børge; Håkonsson, Dorthe Døjbak; Eskildsen, Jacob Kjær; Dissing Sørensen, Pernille; Kallehave, Pernille.

    In: Dagbladet Børsen, No. Artikel-id: e3966e56, 31.12.2012, p. 4.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperContribution to newspaper - Feature articleCommunication

  52. Published

    The Impact of Contextual Factors on Satisfaction : Consequences of Benchmarking Studies. / Eskildsen, Jacob Kjær; Edgeman, Rick; Kjærgaard, Thomas.

    2012. Paper presented at World Business Capability Congress, Aukland, New Zealand.

    Research output: Contribution to conferencePaperResearchpeer-review

  53. Published

    Toward a UN Global Compact and UN PRME Inspired Springboard to Sustainable Enterprise Excellence. / Edgeman, Rick; Eskildsen, Jacob Kjær.

    2012. Paper presented at World Business Capability Congress, Aukland, New Zealand.

    Research output: Contribution to conferencePaperResearchpeer-review

  54. Published

    An Excellence Equation: (E3 Governance + 3E Strategy) => 3P Performance. / Edgeman, Rick; Eskildsen, Jacob Kjær.

    In: Journal of Positive Management, Vol. 3, No. 1, 12.2012, p. 50-66.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  55. Published

    From Workforce Performance Measurement to Sustainable Performance Management : The Care Index. / Eskildsen, Jacob Kjær; Bøllingtoft, Anne; Edgeman, Rick; Kjærgaard, Thomas.

    2012. Paper presented at 18th Asia Pacific Quality Organization Conference, Colombo, Sri Lanka.

    Research output: Contribution to conferencePaperResearchpeer-review

  56. Published

    Stepping on the Springboard to Sustainable Enterprise Excellence. / Edgeman, Rick; Eskildsen, Jacob Kjær.

    2012. Paper presented at 18th Asia Pacific Quality Organization Conference, Colombo, Sri Lanka.

    Research output: Contribution to conferencePaperResearchpeer-review

  57. Published

    People-Centered Innovation : Co-Creation and Profound Consciousness. / Edgeman, Rick; Eskildsen, Jacob Kjær.

    2012. Paper presented at 18th IBIMA Conference on Innovation and Sustainable Economic Competitive Advantage, Istanbul, Turkey.

    Research output: Contribution to conferencePaperResearchpeer-review

  58. Published

    Viral Innovation, Sustainability, and Excellence : the VISE Triad. / Edgeman, Rick; Eskildsen, Jacob Kjær.

    2012. Paper presented at 18th IBIMA Conference on Innovation & Sustainable Economic Competitive Advantage, Istanbul, Turkey.

    Research output: Contribution to conferencePaperResearchpeer-review

  59. Published

    Continuous Relevance & Responsibility : Integration of Sustainability & Excellence via Innovation. / Eskildsen, Jacob Kjær; Edgeman, Rick.

    In: Journal of Positive Management, Vol. 3, No. 1, 2012, p. 67-81.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  60. Published

    The C4 Model of People-Centered Innovation : Culture, Consciousness, and Customer-Centric Co-Creation. / Edgeman, Rick; Eskildsen, Jacob Kjær.

    In: Journal of Innovation and Business Best Practices, Vol. 2012, No. Article ID 932564, 2012.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  61. Published

    The Relationship Between SERVQUAL, National Customer Satisfaction Indices, and Consumer Sentiment. / Kristensen, Kai; Eskildsen, Jacob Kjær.

    In: Quality Management Journal, Vol. 19, No. 2, 2012, p. 47-61.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  62. Published

    Viral Innovation : Integration via Sustainability & Enterprise Excellence. / Edgeman, Rick; Eskildsen, Jacob Kjær.

    In: Journal of Innovation and Business Best Practices, Vol. 2012, No. Article ID 361451, 2012.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  63. 2011
  64. Published

    Is the Net Promoter Score a Reliable Performance Measure? / Kristensen, Kai; Eskildsen, Jacob Kjær.

    2011. Paper presented at The 2011 IEEE International Conference on Quality and Reliability, Bangkok, Thailand.

    Research output: Contribution to conferencePaperResearchpeer-review

  65. Published

    Membership Satisfaction and the Cost of Membership : The case of Danish Unemployment Insurance Funds. / Eskildsen, Jacob Kjær; Kristensen, Kai.

    In: Journal of Positive Management, Vol. 2, No. 1, 2011, p. 3-14.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  66. Published

    Next Generation Organizational Leadership : Enterprise-Wide Process & Performance Excellence. / Edgeman, Rick; Kristensen, Kai; Eskildsen, Jacob Kjær; Lawrence, John; Metlen, Scott.

    2011. Paper presented at 5th Quality Conference in the Middle East, Dubai, United Arab Emirates.

    Research output: Contribution to conferencePaperResearchpeer-review

  67. Published

    The Validity of the Net Promoter Score as a Business Performance Measure. / Kristensen, Kai; Eskildsen, Jacob Kjær.

    2011. Paper presented at International Conference on Quality, Reliability, Risk, Maintenance, and Safety Engineering, Xi'an, China.

    Research output: Contribution to conferencePaperResearchpeer-review

  68. Published

    The accuracy of the Net Promoter Score under different distributional assumptions. / Eskildsen, Jacob Kjær; Kristensen, Kai.

    2011. Paper presented at International Conference on Quality, Reliability, Risk, Maintenance, and Safety Engineering, Xi'an, China.

    Research output: Contribution to conferencePaperResearchpeer-review

  69. Published

    The gender bias of the Net Promoter Score. / Eskildsen, Jacob Kjær; Kristensen, Kai.

    2011. Paper presented at The 2011 IEEE International Conference on Quality and Reliability, Bangkok, Thailand.

    Research output: Contribution to conferencePaperResearchpeer-review

  70. 2010
  71. Published

    A-priori and post-hoc segmentation in the design of healthy eating campaigns. / Kazbare, Laura; van Trijp, Hans C. M.; Eskildsen, Jacob Kjær.

    In: Journal of Marketing Communications, Vol. 16, No. 1-2, 2010, p. 21-45.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  72. Published

    Design of PLS-based satisfaction studies. / Kristensen, Kai; Eskildsen, Jacob.

    Handbook of partial least squares. ed. / Vicenzo Esposito Vinzi; Wynne W. Chin; Jörg Henseler; Huiwen Wang. Berlin : Springer, 2010. p. 247-277 (Springer Handbooks of Computational Statistics).

    Research output: Contribution to book/anthology/report/proceedingBook chapterResearchpeer-review

  73. Published

    Is the net promoter score really the one number you need to grow? / Kristensen, Kai; Eskildsen, Jacob.

    2010. Paper presented at 16th International Conference on Quality , Katmandu, Nepal.

    Research output: Contribution to conferencePaperResearchpeer-review

  74. Published

    National culture, job satisfaction and economic growth. / Eskildsen, Jacob; Kristensen, Kai.

    2010. Paper presented at 4th Scientific Quality Congress Middle East, Dubai, United Arab Emirates.

    Research output: Contribution to conferencePaperResearchpeer-review

  75. Published

    The effect of PLS regression in PLS path model estimation when multicollinearity is present. / Nielsen, Rikke; Kristensen, Kai; Eskildsen, Jacob.

    2010. Abstract from International Symposium on Business and Industrial Statistics , Portorož, Slovenia.

    Research output: Contribution to conferenceConference abstract for conferenceResearchpeer-review

  76. Published

    The relationship between job satisfaction and national culture. / Eskildsen, Jacob; Kristensen, Kai; Antvor, Henrik Gjesing.

    In: T Q M Journal, Vol. 22, No. 4, 2010, p. 369-378.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  77. Published

    The relationship between membership satisfaction and the cost of membership. / Eskildsen, Jacob; Kristensen, Kai.

    2010. Paper presented at 16th International Conference on Quality , Katmandu, Nepal.

    Research output: Contribution to conferencePaperResearchpeer-review

  78. Published

    Towards a framework for measuring membership satisfaction. / Eskildsen, Jacob; Kristensen, Kai; Larsen, J.S.

    2010. Paper presented at 14th International Conference on ISO 9000, Scranton, United States.

    Research output: Contribution to conferencePaperResearchpeer-review

  79. 2009
  80. Published

    Cleaning and nursing in hospitals : Institutional variety and the reshaping of low-wage jobs. / Méhaut, Philippe; Berg, Peter; Grimshaw, Damian; Jaehrling, Karen; van der Meer, Marc; Eskildsen, Jacob Kjær.

    Low-wage work in the wealthy world. ed. / Jérôme Gautié; John Schmitt. New York : Russell Sage Foundation, 2009. p. 319-366.

    Research output: Contribution to book/anthology/report/proceedingBook chapterResearch

  81. Published

    Effektiviseringer i skrumpende markeder. / Eskildsen, Jacob Kjær.

    Ledelse i skrumpende markeder. ed. / Anders Drejer; Jacob Kjær Eskildsen; Søren Brandi; Steen Hildebrandt. Børsens Forlag, 2009. p. 139-178.

    Research output: Contribution to book/anthology/report/proceedingBook chapterCommunication

  82. Published

    Ledelse i skrumpende markeder. / Drejer, Anders; Eskildsen, Jacob Kjær; Brandi, Søren; Hildebrandt, Steen.

    Kbh. : Børsen Forum A/S, 2009. 221 p.

    Research output: Book/anthology/dissertation/reportBookCommunication

  83. Published

    Management Models for the Future. / Jonker, Jan (Editor); Eskildsen, Jacob Kjær (Editor).

    Heidelberg : Springer, 2009. 210 p.

    Research output: Book/anthology/dissertation/reportAnthologyResearch

  84. Published

    Management models for the future. / Eskildsen, Jacob Kjær; Jonker, Jan; van Pijkeren, Michel.

    Management Models for the Future. ed. / Jan Jonker; Jacob Eskildsen. Heidelberg : Springer, 2009. p. 1-12.

    Research output: Contribution to book/anthology/report/proceedingBook chapterResearch

  85. Published

    PLS and multicollinearity under conditions common in satisfaction studies. / Nielsen, Rikke; Kristensen, Kai; Eskildsen, Jacob Kjær.

    2009. Paper presented at 6th International Conference on Partial Least Squares and Related Methods, Beijing, China.

    Research output: Contribution to conferencePaperResearchpeer-review

  86. Published

    The efficiency of the centroid method compared to a simple average. / Eskildsen, Jacob Kjær; Kristensen, Kai; Nielsen, Rikke.

    2009. Paper presented at 6th International Conference on Partial Least Squares and Related Methods, Beijing, China.

    Research output: Contribution to conferencePaperResearchpeer-review

  87. Published

    The relationship between job satisfaction and national culture. / Eskildsen, Jacob Kjær; Kristensen, Kai; Antvor, Henrik Gjesing.

    2009. Paper presented at The 1st Annual Canadian Quality Congress, Vancouver, Canada.

    Research output: Contribution to conferencePaperResearchpeer-review

  88. Published

    The satisfied customer : Winners and losers in the battle for buyer preference. / Eskildsen, Jacob Kjær.

    In: Total Quality Management & Business Excellence (Print Edition), Vol. 20, No. 5, 2009, p. 581-582.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperLiterature reviewCommunication

  89. Published

    The ultimate question: Driving good profits and true advice : Driving good profits and true advice. / Eskildsen, Jacob Kjær.

    In: Total Quality Management & Business Excellence (Print Edition), Vol. 20, No. 5, 2009, p. 582-583.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperLiterature reviewCommunication

  90. Published

    Trying to understand management models. / Jonker, Jan; van Pijkeren, Michel; Eskildsen, Jacob Kjær.

    Management Models for the Future. ed. / Jan Jonker; Jacob Eskildsen. Heidelberg : Springer, 2009. p. 185-201.

    Research output: Contribution to book/anthology/report/proceedingBook chapterResearch

  91. 2008
  92. Published

    Customer satisfaction and customer loyalty as predictors of future business potential. / Eskildsen, Jacob Kjær; Kristensen, Kai.

    In: Total Quality Management & Business Excellence (Print Edition), Vol. 19, No. 7-8, 2008, p. 843-853.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  93. Published

    Handling of multicollinearity & missing values in partial least squares based satisfaction studies. / Eskildsen, Jacob Kjær; Kristensen, Kai; Nielsen, Rikke.

    2008. Abstract from 2008 International Conference on Applied Probability and Statistics, Hanoi, Viet Nam.

    Research output: Contribution to conferenceConference abstract for conferenceResearch

  94. Published

    Integrating SERVQUAL with national customer satisfaction indices. / Kristensen, Kai; Eskildsen, Jacob Kjær.

    Innovation for Competitiveness: Proceedings of the 13th International Conference on ISO 9000 & TQM. ed. / Samuel K. M. Ho. 2008. p. 123-124.

    Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearchpeer-review

  95. Published

    On the design of satisfaction studies. / Kristensen, Kai; Eskildsen, Jacob Kjær.

    Proceedings of the MAAOE Conference 2008. 2008. p. 143-154.

    Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearch

  96. Published

    Order effects in satisfaction studies. / Kristensen, Kai; Eskildsen, Jacob Kjær; Nielsen, Rikke.

    2008. Abstract from 2008 Internatíonal Conference on Applied Probebility and Statistics, Hanoi, Viet Nam.

    Research output: Contribution to conferenceConference abstract for conferenceResearch

  97. Published

    The relationship between SERVQUAL, national customer satisfaction indices & consumer sentiment. / Kristensen, Kai; Eskildsen, Jacob Kjær.

    Proceedings of the MAAOE Conference 2008. 2008. p. 111-124.

    Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearch

  98. Published

    The upgrading of the skills of nursing assistants and cleaning staff in the Danish public-sector hospitals. / Eskildsen, Jacob Kjær; Løkke Nielsen, Ann-Kristina.

    Low-Wage Work in Denmark. ed. / Niels Westergaard-Nielsen. New York : Russell Sage Foundation, 2008. p. 218-257 (The Russell Sage Foundation Case Studies of Job Quality in Advanced Economies).

    Research output: Contribution to book/anthology/report/proceedingBook chapterResearch

  99. Published

    Virksomhedens potentiale ligger i kundetilfredshed og -loyalitet. / Eskildsen, Jacob Kjær; Kristensen, Kai.

    In: Ledelse og Erhvervsoekonomi, Vol. 72, No. 1, 2008, p. 37-45.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  100. 2007
  101. Published

    Absenteeism in the Nordic countries. / Løkke Nielsen, Ann-Kristina; Eskildsen, Jacob Kjær; Jensen, Troels Wendelboe.

    In: Employee Relations, Vol. 29, No. 1, 2007, p. 16-29.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  102. Published

    Customer Satisfaction and Customer Loyalty as Predictors of Future Business Potential. / Eskildsen, Jacob Kjær; Kristensen, Kai.

    Proceedings from the 12th World Congress for Total Quality Management. ed. / Gopal Kanji. 2007.

    Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearchpeer-review

  103. Published

    Customer satisfaction : The role of transparency. / Eskildsen, Jacob Kjær; Kristensen, Kai.

    In: Total Quality Management & Business Excellence (Print Edition), Vol. 18, No. 1-2, 2007, p. 39-47.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  104. Published

    Customer satisfaction: The role of transparency. / Eskildsen, Jacob Kjær; Kristensen, Kai.

    In honour of Professor Kai Kristensen. Kbh. : C3 organisationen, 2007. p. 68-78.

    Research output: Contribution to book/anthology/report/proceedingBook chapterCommunication

  105. Published

    Designing satisfaction studies. / Kristensen, Kai; Eskildsen, Jacob Kjær.

    Proceedings of the 5th International Conference on Quality and Reliability. ed. / Tritos Laosirihongthong; Albert Tsang; Min Xie. 2007. p. 112-117.

    Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearchpeer-review

  106. Published

    Ledelsesmodeller i danske virksomheder. / Kristensen, Kai; Eskildsen, Jacob Kjær; Juhl, Hans Jørn.

    In: Ledelse og Erhvervsoekonomi, Vol. 71, No. 1, 2007, p. 19-31.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  107. Published

    Management models for the future : An exploratory and critical inquiry into the nature of practised contemporary concepts of the business enterprise. / Jonker, Jan; Eskildsen, Jacob Kjær.

    Ikke angivet. University of Versailles Saint-Quentin-En-Yvelines, 2007. p. 58-78.

    Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearchpeer-review

  108. Published

    Market structure, market strategy and customer satisfaction. / Eskildsen, Jacob Kjær; Kristensen, Kai; Steensen, Elmer Fly.

    Ikke angivet. University of Versailles Saint-Quentin-En-Yvelines, 2007. p. 163-184.

    Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearchpeer-review

  109. Published

    Toward a new Quality Management Grid. / Kristensen, Kai; Eskildsen, Jacob Kjær.

    Quality Management & Organization Excellence: Oxymorons, Empty Boxes, or Significant Contributions to Management Thought and Practice?. ed. / Kevin J. Foley; Douglas A. Hensler; Jan Jonker. Sydney : SAI Global, 2007. p. 85-104.

    Research output: Contribution to book/anthology/report/proceedingBook chapterResearch

  110. 2006
  111. Published

    Arbejdsglæde - vejen til et lavere sygefravær. / Sørensen, Henrik D.; Vestergaard, Thomas; Eskildsen, Jacob Kjær.

    In: Personalechefen, No. 3, 2006, p. 18-21.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleCommunication

  112. Published

    Dansk KundeIndex: Resultater og perspektiver 2006. / Kristensen, Kai; Eskildsen, Jacob Kjær.

    Total Quality Management, Kap. 9.1. ed. / Kai Kristensen; Henrik D. Sørensen. København : Børsen Forum A/S, 2006. p. 1-24 (Børsen Ledelseshåndbøger).

    Research output: Contribution to book/anthology/report/proceedingBook chapterCommunication

  113. Published

    Determinants of absenteeism in a large Danish bank. / Kristensen, Kai; Juhl, Hans Jørn; Eskildsen, Jacob Kjær; Nielsen, Jesper; Frederiksen, Niels; Bisgaard, Carsten.

    In: International Journal of Human Resource Management, Vol. 17, No. 9, sep, 2006, p. 1645-1658.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  114. Published

    Enhancing importance-performance analysis. / Eskildsen, Jacob Kjær; Kristensen, Kai.

    In: International Journal of Productivity and Performance Management, Vol. 55, No. 1, 2006, p. 40-60.

    Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

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