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Ib Ravn

Training managers to facilitate their meetings: An intervention study

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

Meetings in organisations are a common object of popular
frustration. They are often run by managers who picked up their meeting skills
from their superiors a generation previously, thus perpetuating obsolescent
practices unsuited to today’s world of work. This paper reports on a
research-based intervention effort to improve organisational meetings. It
reconceptualises classical meeting management, offering instead the practice of
‘meeting facilitation’: a more active and supportive approach, in which the
manager-as-facilitator guides and directs conversations in meetings towards a
positive goal. To test this reconceptualisation in a live experiment intended to
improve real meetings, we conducted brief training of 103 managers in meeting
facilitation in two organisations in Denmark. A pre- and post-intervention
survey of a thousand employees who regularly participated in these
managers’ meetings showed that in the employees’ judgement, there were
significant improvements in their managers’ competencies in both new
meeting facilitation and classical meeting management, whereas other meeting
outcomes resisted change.
Original languageEnglish
JournalInternational Journal of Management Practice
Volume7
Issue1
Pages (from-to)70-87
Number of pages18
ISSN1477-9064
DOIs
Publication statusPublished - 2014

    Research areas

  • Facilitation, Meetings, Training, Meeting management, Group facilitation, Organizational meetings, Transformative research, Management training, Management development, Design-based research, Intervention research, Denmark, Facilitering af videnprocesser, Ledelse, Livslang læring

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