Department of Management

Finn Frandsen

Crisis Communication and the Rhetorical Arena - A Multi-Vocal Approach

Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearch

Presentation of a new model of crisis communication called the rhetorical arena. This new model is compared to W. Benoit's theory of image restoration strategies and T. Coomb's theory of crisis communication as relationship management. The new model is based on a multi-vocal approach taking into account the many corporate and non corporate 'voices' which meet, compete, collaborate or negotiate during a crisis situation. The model conceives crisis communication as mediated through four parameters: context, media, genre, and text.
Original languageEnglish
Title of host publicationConference on Corporate Communication - Wroxton
Number of pages14
PublisherCorporate Communication Institute - Fairleigh Dickinson University
Publication year2005
Publication statusPublished - 2005
EventConference on Corporate Communication 2005 - Wroxton, United Kingdom
Duration: 10 Jun 200513 Jun 2005


ConferenceConference on Corporate Communication 2005
LandUnited Kingdom

    Research areas

  • Crisis, crisis management, crisis communication, corporate communication, reputation, rhetorics, the Rhetorical Arena, a multi-vocal approach

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ID: 32346293