Research output per year
Research output per year
- 21 results
Search results
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2014
Variations in the Circumplex Model of Affect Across Contexts
Mønster, D., Eskildsen, J. K., Håkonsson, D. D., Obel, B., Burton, R. M. & Argote, L., 2014, PMA2014 Conference Proceedings: Performance Management. Designing the High-Performing Organization. Aarhus: PMA (Performance Management Association), Vol. 2014. p. 958-986Research output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research
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2008
Integrating SERVQUAL with national customer satisfaction indices
Kristensen, K. & Eskildsen, J. K., 2008, Innovation for Competitiveness: Proceedings of the 13th International Conference on ISO 9000 & TQM. Ho, S. K. M. (ed.). p. 123-124 2 p.Research output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research › peer-review
Open AccessFile1456 Downloads (Pure) -
On the design of satisfaction studies
Kristensen, K. & Eskildsen, J. K., 2008, Proceedings of the MAAOE Conference 2008. p. 143-154 14 p.Research output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research
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The relationship between SERVQUAL, national customer satisfaction indices & consumer sentiment
Kristensen, K. & Eskildsen, J. K., 2008, Proceedings of the MAAOE Conference 2008. p. 111-124 14 p.Research output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research
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2007
Customer Satisfaction and Customer Loyalty as Predictors of Future Business Potential
Eskildsen, J. K. & Kristensen, K., 2007, Proceedings from the 12th World Congress for Total Quality Management. Kanji, G. (ed.). 14 p.Research output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research › peer-review
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Designing satisfaction studies
Kristensen, K. & Eskildsen, J. K., 2007, Proceedings of the 5th International Conference on Quality and Reliability. Laosirihongthong, T., Tsang, A. & Xie, M. (eds.). p. 112-117 6 p.Research output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research › peer-review
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Management models for the future: An exploratory and critical inquiry into the nature of practised contemporary concepts of the business enterprise
Jonker, J. & Eskildsen, J. K., 2007, Ikke angivet. University of Versailles Saint-Quentin-En-Yvelines, p. 58-78 21 p.Research output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research › peer-review
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Market structure, market strategy and customer satisfaction
Eskildsen, J. K., Kristensen, K. & Steensen, E. F., 2007, Ikke angivet. University of Versailles Saint-Quentin-En-Yvelines, p. 163-184 22 p.Research output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research › peer-review
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2006
Preference clustering in customer satisfaction measurement
Eskildsen, J. K. & Kristensen, K., 2006, Performance Measurement and Management 2006: Public and Private: Papers from the Fifth International Conference on Performance Measurement and Management. Neely, A., Kennerley, M. & Walters, A. (eds.). Cranfield School of Management, p. 241-248 8 p.Research output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research › peer-review
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2005
Missing values, Partial Least Squares, and the estimation of customer satisfaction
Kristensen, K. & Eskildsen, J. K., 2005, Proceedings of the PLS'05 International Symposium. Aluja, T., Casanovas, J., Vinzi, V., Morineau, A. & Tenenhaus, M. (eds.). SPAD, p. 33-42 10 p.Research output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research › peer-review
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The Concequences of Different Model Specifications when Estimating National Customer Satisfaction Indices using PLS
Eskildsen, J. K., Kristensen, K. & Juhl, H. J., 2005, Proceedings of the PLS' 05 International Symposium. Aluja, T., Casanovas, J., Vinzi, V., Morineau, A. & Tenenhaus, M. (eds.). SPAD, p. 291-298Research output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research › peer-review
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2003
Effect of Store Loyality
Juhl, H. J., Kristensen, K. & Eskildsen, J. K., 2003, Ikke angivet. University of Minho, p. s. 162-165 4 p.Research output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research
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Measuring Customer Satisfaction and Loyalty in the Danish Automobile Industry
Østergaard, P., Juhl, H. J., Kristensen, K. & Eskildsen, J. K., 2003, Proceedings of the 7th International Conference: Corporate Reputation, Image, and Identity. p. 1-28 28 p.Research output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research
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Optimizing Job Satisfaction - Does Performance Influence Importance
Eskildsen, J. K. & Kristensen, K., 2003, Ikke angivet. University of Minho, p. s. 43-48 6 p.Research output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research
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2001
The Evolution of Business Excellence in Denmark 1998-2001
Kristensen, K., Juhl, H. J. & Eskildsen, J. K., 2001, Proceedings. The University of Versailles Saint-Quentin-en-Yvelines, p. 315-324 10 p.Research output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research
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The excellence index in practice - the case of a Danish hospital
Juhl, H. J., Eskildsen, J. K. & Kristensen, K., 2001, 2nd MAAOE Conference proceedings.Research output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research
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Trends in EFQM Criterion Weights: The case of Denmark 1998-2001
Eskildsen, J. K., Kristensen, K. & Juhl, H. J., 2001, Proceedings. The University of Versailles Saint-Quentin-en-Yvelines, p. 185-196 12 p.Research output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research
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Unravelling Relevance -The Nature of Holistic Management Models
Eskildsen, J. K. & Jonker, J., 2001, Proceedings. The Stockholm School of Economics in Saint Petersburg, p. Vol. 2: s. 320-327 319 p.Research output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research
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2000
Focused self-assessment by using a new type of questionnaire
Dahlgaard, J. J. & Eskildsen, J. K., 2000, Business excellence in the new millenium - quality of society. European Organization for QualityResearch output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research
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The causal Structure of the EFQM Excellence Model
Eskildsen, J. K., Kristensen, K. & Juhl, H. J., 2000, Ikke angivet. Colorado State UniversityResearch output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research
Open AccessFile4823 Downloads (Pure) -
The excellence index as a benchmarking tool
Kristensen, K., Juhl, H. J. & Eskildsen, J. K., 2000, Ikke angivet. Colorado State UniversityResearch output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research