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Alan Firth

Discovering order in opening sequences in calls to a software helpline

Research output: Contribution to book/anthology/report/proceedingBook chapterResearchpeer-review

Standard

Discovering order in opening sequences in calls to a software helpline. / Firth, Alan; Baker, Carolyn; Emmison, Michael.

How To Analyse Talk in Institutional Settings. ed. / Alec McHoul; Mark Rapley. London : Continuum, 2001.

Research output: Contribution to book/anthology/report/proceedingBook chapterResearchpeer-review

Harvard

Firth, A, Baker, C & Emmison, M 2001, Discovering order in opening sequences in calls to a software helpline. in A McHoul & M Rapley (eds), How To Analyse Talk in Institutional Settings. Continuum, London.

APA

Firth, A., Baker, C., & Emmison, M. (2001). Discovering order in opening sequences in calls to a software helpline. In A. McHoul, & M. Rapley (Eds.), How To Analyse Talk in Institutional Settings Continuum.

CBE

Firth A, Baker C, Emmison M. 2001. Discovering order in opening sequences in calls to a software helpline. McHoul A, Rapley M, editors. In How To Analyse Talk in Institutional Settings. London: Continuum.

MLA

Firth, Alan, Carolyn Baker and Michael Emmison "Discovering order in opening sequences in calls to a software helpline". and McHoul, Alec Rapley, Mark (editors). How To Analyse Talk in Institutional Settings. London: Continuum. 2001.

Vancouver

Firth A, Baker C, Emmison M. Discovering order in opening sequences in calls to a software helpline. In McHoul A, Rapley M, editors, How To Analyse Talk in Institutional Settings. London: Continuum. 2001

Author

Firth, Alan ; Baker, Carolyn ; Emmison, Michael. / Discovering order in opening sequences in calls to a software helpline. How To Analyse Talk in Institutional Settings. editor / Alec McHoul ; Mark Rapley. London : Continuum, 2001.

Bibtex

@inbook{a5104b533cfe4abcaad394637dca3f8f,
title = "Discovering order in opening sequences in calls to a software helpline",
author = "Alan Firth and Carolyn Baker and Michael Emmison",
year = "2001",
language = "English",
editor = "McHoul, {Alec } and Mark Rapley",
booktitle = "How To Analyse Talk in Institutional Settings",
publisher = "Continuum",

}

RIS

TY - CHAP

T1 - Discovering order in opening sequences in calls to a software helpline

AU - Firth, Alan

AU - Baker, Carolyn

AU - Emmison, Michael

PY - 2001

Y1 - 2001

M3 - Book chapter

BT - How To Analyse Talk in Institutional Settings

A2 - McHoul, Alec

A2 - Rapley, Mark

PB - Continuum

CY - London

ER -