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Alan Firth

Discovering order in opening sequences in calls to a software helpline

Research output: Contribution to book/anthology/report/proceedingBook chapterResearchpeer-review

  • Alan Firth
  • Carolyn Baker, Australia
  • Michael Emmison, Australia
Original languageEnglish
Title of host publicationHow To Analyse Talk in Institutional Settings
EditorsAlec McHoul, Mark Rapley
Place of publicationLondon
PublisherContinuum
Publication year2001
Publication statusPublished - 2001
Externally publishedYes

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