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Alan Firth

Diagnosis as dialogue: Diagnostic work in calls to a technical support helpline

Research output: Contribution to book/anthology/report/proceedingBook chapterResearchpeer-review

Standard

Diagnosis as dialogue: Diagnostic work in calls to a technical support helpline. / Firth, Alan; Emmison, Michael.

Ethnographies of diagnostic work: Dimensions of transformative practice. Oxford : Palgrave Macmillan, 2009. p. 113-132.

Research output: Contribution to book/anthology/report/proceedingBook chapterResearchpeer-review

Harvard

Firth, A & Emmison, M 2009, Diagnosis as dialogue: Diagnostic work in calls to a technical support helpline. in Ethnographies of diagnostic work: Dimensions of transformative practice. Palgrave Macmillan, Oxford, pp. 113-132.

APA

Firth, A., & Emmison, M. (2009). Diagnosis as dialogue: Diagnostic work in calls to a technical support helpline. In Ethnographies of diagnostic work: Dimensions of transformative practice (pp. 113-132). Palgrave Macmillan.

CBE

Firth A, Emmison M. 2009. Diagnosis as dialogue: Diagnostic work in calls to a technical support helpline. In Ethnographies of diagnostic work: Dimensions of transformative practice. Oxford: Palgrave Macmillan. pp. 113-132.

MLA

Firth, Alan and Michael Emmison "Diagnosis as dialogue: Diagnostic work in calls to a technical support helpline". Ethnographies of diagnostic work: Dimensions of transformative practice. Oxford: Palgrave Macmillan. 2009, 113-132.

Vancouver

Firth A, Emmison M. Diagnosis as dialogue: Diagnostic work in calls to a technical support helpline. In Ethnographies of diagnostic work: Dimensions of transformative practice. Oxford: Palgrave Macmillan. 2009. p. 113-132

Author

Firth, Alan ; Emmison, Michael. / Diagnosis as dialogue: Diagnostic work in calls to a technical support helpline. Ethnographies of diagnostic work: Dimensions of transformative practice. Oxford : Palgrave Macmillan, 2009. pp. 113-132

Bibtex

@inbook{003248a6a0b843c4aca96191cf199143,
title = "Diagnosis as dialogue: Diagnostic work in calls to a technical support helpline",
author = "Alan Firth and Michael Emmison",
year = "2009",
language = "English",
pages = "113--132",
booktitle = "Ethnographies of diagnostic work: Dimensions of transformative practice",
publisher = "Palgrave Macmillan",

}

RIS

TY - CHAP

T1 - Diagnosis as dialogue: Diagnostic work in calls to a technical support helpline

AU - Firth, Alan

AU - Emmison, Michael

PY - 2009

Y1 - 2009

M3 - Book chapter

SP - 113

EP - 132

BT - Ethnographies of diagnostic work: Dimensions of transformative practice

PB - Palgrave Macmillan

CY - Oxford

ER -