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Alan Firth

Diagnosis as dialogue: Diagnostic work in calls to a technical support helpline

Research output: Contribution to book/anthology/report/proceedingBook chapterResearchpeer-review

  • Alan Firth
  • Michael Emmison, The University of Queensland, Australia
Original languageEnglish
Title of host publicationEthnographies of diagnostic work: Dimensions of transformative practice
Number of pages19
Place of publicationOxford
PublisherPalgrave Macmillan
Publication year2009
Pages113-132
Publication statusPublished - 2009
Externally publishedYes

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