Calibrating for Competence in Calls for Technical Assistance. / Firth, Alan; Baker, Carolyn; Emmison, Michael.
Calling for Help: Language and Social Interaction in Telephone Helplines. ed. / Alan Firth; Carolyn Baker; Michael Emmison. Amsterdam : John Benjamins, 2005. p. 39-62.
Research output: Contribution to book/anthology/report/proceeding › Book chapter › Research › peer-review