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Qualitative Methods, Comparative Methods, Computer-supported cooperative work, Electronic patient records, Health systems, IT in the health service, IT support for cooperation (CSCW), Interviews, It-based knowledge workplace, Narratives of illness, Organisations, Participant Observation, Perceptions of illness, Public health, Research method (fieldwork, qualitative and ethnographic methods), Sociotechnical perspectives on work, management and technology, Working practise and the use of IT