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It-based knowledge workplace, Comparative Methods, Computer-supported cooperative work, Electronic patient records, Health systems, IT in the health service, IT support for cooperation (CSCW), Interviews, Narratives of illness, Organisations, Participant Observation, Perceptions of illness, Public health, Qualitative Methods, Research method (fieldwork, qualitative and ethnographic methods), Sociotechnical perspectives on work, management and technology, Working practise and the use of IT