Narrative mediation in organizational conflicts

Activity: Talk or presentation typesLecture and oral contribution

See relations at Aarhus University

Nikolaj Kure - Lecturer

The presentation includes:

A) A short literature review accounting for how narrative techniques have been used in therapy and mediation. This section shows that narrative techniques have been developed in a therapeutic context, have been transported to the realm of mediation (predominantly by John Winslade), but have only sporadically been applied as tools for organizational mediation. The session sets out to show how narrative techniques can be used in this context.

B) An introduction to Laclau & Mouffe's discourse theory as a means of conceptualizing the organization as a discursive field which organize and limit social actions. In this section I argue that discursive structures in the organization pattern conflict practices. I present an analysis of an organizational conflict based on a case study of a cross-functional  team in the Danish health sector.

C) A part reflecting on which aims can be worded for the narrative consultant working with organizational conflicts. In this part I reflect upon which specific goals the mediator must aim at when using the narrative techniques for handling conflicts in a complex multi-relational organizational setting as opposed to a uni-relational setting (for instance disputing neighbours of couples). I end this section with showing how these aims can be reached in practice by means of the two techniques: 'position map 1' and the 'outsider-witness practice'.

Emneord: arrative practices, conflict resolution, discourse analysis
10 Oct 2009

Event (Conference)

TitleThe Association for Conflict Resolution: Convening 'whole of community'
CountryUnited States


  • arrative practices, conflict resolution, discourse analysis

ID: 32411692