TY - JOUR
T1 - With a little coping from my friends
T2 - a case study of voice, manager response and collective coping in an organisational context
AU - Kirkegaard, Tanja
AU - WaldstrØm, Christian
N1 - Publisher Copyright:
© 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
PY - 2024
Y1 - 2024
N2 - Although research has established the importance of employee voice on job performance, turnover, and job satisfaction, little is known about the impact of voice, particularly group voice, on collective coping. Thus, this study examines the interplay between group voice, managerial responses, and collective coping practices among groups of employees over time. This case study was conducted at two units of a large Danish company, involving worksite observations as well as individual and group interviews over five months. The findings demonstrate that managerial response to voice combined with the prevailing group voice/silence climate impacts collective coping practices. Specifically, a group voice climate combined with managerial openness to voice leads to collective action. In contrast, a lack of managerial openness results in collective resignation, and a group silence climate with managerial unresponsiveness leads to collective adjustment to workplace challenges. Implications to theory and practice are discussed.
AB - Although research has established the importance of employee voice on job performance, turnover, and job satisfaction, little is known about the impact of voice, particularly group voice, on collective coping. Thus, this study examines the interplay between group voice, managerial responses, and collective coping practices among groups of employees over time. This case study was conducted at two units of a large Danish company, involving worksite observations as well as individual and group interviews over five months. The findings demonstrate that managerial response to voice combined with the prevailing group voice/silence climate impacts collective coping practices. Specifically, a group voice climate combined with managerial openness to voice leads to collective action. In contrast, a lack of managerial openness results in collective resignation, and a group silence climate with managerial unresponsiveness leads to collective adjustment to workplace challenges. Implications to theory and practice are discussed.
KW - Collective coping
KW - group voice
KW - group voice climate
KW - management
KW - silence
UR - http://www.scopus.com/inward/record.url?scp=85197533090&partnerID=8YFLogxK
U2 - 10.1080/19012276.2024.2349313
DO - 10.1080/19012276.2024.2349313
M3 - Journal article
AN - SCOPUS:85197533090
SN - 1901-2276
JO - Nordic Psychology
JF - Nordic Psychology
ER -