TY - GEN
T1 - "WhatsApp is for family; Messenger is for friends"
T2 - 2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI 2017
AU - Nouwens, Midas
AU - Griggio, Carla F.
AU - Mackay, Wendy E.
N1 - Funding Information:
This project has received funding from the European Research Council (ERC) under the European Union’s Horizon 2020 research and innovation programme (grant agreement No 321135 CREATIV: Creating Co-Adaptive Human-Computer Partnerships).
Publisher Copyright:
© 2017 ACM.
PY - 2017/5/2
Y1 - 2017/5/2
N2 - Today's users communicate via multiple apps, even when they offer almost identical functionality. We studied how and why users distribute their contacts within their app ecosystem. We found that the contacts in an app affect a user's conversations with other contacts, their communication patterns in the app, and the quality of their social relationships. Users appropriate the features and technical constraints of their apps to create idiosyncratic communication places, each with its own recursively defined membership rules, perceived purposes, and emotional connotations. Users also shift the boundaries of their communication places to accommodate changes in their contacts' behaviour, the dynamics of their relationships, and the restrictions of the technology. We argue that communication apps should support creating multiple communication places within the same app, relocating conversations across apps, and accessing functionality from other apps.
AB - Today's users communicate via multiple apps, even when they offer almost identical functionality. We studied how and why users distribute their contacts within their app ecosystem. We found that the contacts in an app affect a user's conversations with other contacts, their communication patterns in the app, and the quality of their social relationships. Users appropriate the features and technical constraints of their apps to create idiosyncratic communication places, each with its own recursively defined membership rules, perceived purposes, and emotional connotations. Users also shift the boundaries of their communication places to accommodate changes in their contacts' behaviour, the dynamics of their relationships, and the restrictions of the technology. We argue that communication apps should support creating multiple communication places within the same app, relocating conversations across apps, and accessing functionality from other apps.
KW - Communication ecosystem
KW - Communication places
KW - Computer-mediated communication (CMC)
KW - Contact management
KW - Instant messaging
UR - http://www.scopus.com/inward/record.url?scp=85044418885&partnerID=8YFLogxK
U2 - 10.1145/3025453.3025484
DO - 10.1145/3025453.3025484
M3 - Conference article
AN - SCOPUS:85044418885
SP - 727
EP - 735
JO - Conference on Human Factors in Computing Systems - Proceedings
JF - Conference on Human Factors in Computing Systems - Proceedings
Y2 - 6 May 2017 through 11 May 2017
ER -