Abstract
Denmark is a pioneering country regarding digitalization. The Danish public administration is a clear frontrunner and has been submitted to significant changes. Contact between the administrative authorities and the citizens is predominantly digitalized and digital self-service solutions and automated decisions are increasingly used. Theoretically the point of departure is George Ritzer´s theory that societies worldwide are subject to a far-reaching process of McDonaldization, which leads to the implementation of the modes of organisation and production found in fast-food restaurants in other sectors in society. The theory of McDonaldization is applied to the digitalization of the public administration in Denmark. The article further explains the findings from a sample survey on specific digital solutions in Denmark and how the citizens perceive these solutions.
| Originalsprog | Engelsk |
|---|---|
| Tidsskrift | Oñati Socio-Legal Series |
| Vol/bind | 13 |
| Nummer | 4 |
| Sider (fra-til) | 1281-1297 |
| Antal sider | 17 |
| ISSN | 2079-5971 |
| DOI | |
| Status | Udgivet - jul. 2023 |