The Impact of Technology-Infused Barriers on the Evaluation of the Frontline Service Encounter

Tobias Röding, Gerhard Wagner, Sascha Steinmann, Theresia Mennekes, Hanna Schramm-Klein

Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning › peer review

Originalsprog	Engelsk
Titel	Proceedings of the 2019 EAERCD Conference
Vol/bind	20
Udgivelsessted	Saragossa
Publikationsdato	2019
Status	Udgivet - 2019

Citationsformater

@inproceedings{a0f3f0bea2a64ed68a928041701cfa19,

title = "The Impact of Technology-Infused Barriers on the Evaluation of the Frontline Service Encounter",

author = "Tobias R{\"o}ding and Gerhard Wagner and Sascha Steinmann and Theresia Mennekes and Hanna Schramm-Klein",

year = "2019",

language = "English",

volume = "20",

booktitle = "Proceedings of the 2019 EAERCD Conference",

}