Abstract
Online content moderation is often equated with platform-initiated take-downs and account suspensions. Counterspeech and other types of pro-social bystander behaviours present alternative approaches. They rely on the reactions of online bystanders to crowd-moderate hostile content. However, the current conceptual understanding of bystander reactions to hostility on social media is inadequate. What constitutes a reaction; what functions do specific reactions serve; and what audiences are reactions aimed at? Conceptual clarity is a prerequisite for studying the prevalence and consequences of pro-social bystander reactions. We therefore offer a novel unifying framework for conceptualising bystander reactions to online hostility: The Online Bystander Repertoire of Action (OBRA) Framework. This provides a foundation for future research on crowd-moderation, as it (1) combines insights across multiple research fields, (2) explicates the complex possible reactions beyond simplistic ‘reaction/no reaction´ distinctions and (3) draws attention to the degree of pro-sociality of bystander reactions–something that is often taken for granted.
| Originalsprog | Engelsk |
|---|---|
| Tidsskrift | Behaviour and Information Technology |
| Vol/bind | 43 |
| Nummer | 14 |
| Sider (fra-til) | 3523-3536 |
| Antal sider | 14 |
| ISSN | 0144-929X |
| DOI | |
| Status | Udgivet - 2024 |