The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators: Infrastructuring Lifesaving Technology with an IoT Solution

TY - JOUR

T1 - The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators

T2 - Infrastructuring Lifesaving Technology with an IoT Solution

AU - Mannov, Adrienne

AU - Rønn Christensen, Oliver

AU - Sørensen, S.H.G.

AU - Persson, A.S.

AU - Kanstrup, A.M.

PY - 2021

Y1 - 2021

N2 - This paper contributes to HCI with a foundation for exploring ways in which an Internet of Things (IoT) solution can support the maintenance of public automated defibrillators (AEDs) sustainably. AED is a critical lifesaving technology installed in non-medical environments. The technology places enormous demands on public engagement for its use and maintenance. Insights into how medical technology is maintained in non-medical environments can complement current innovations in lifesaving technology. This ethnographic study investigates the complexity around an IoT solution to remedy breakdowns in the maintenance of AEDs in a Danish context. We conceptualize maintenance as infrastructuring and identify how the diverse field of actors around an AED entails technical but primarily social dimensions revealing a controversy of responsibility and accountability. This article recommends that when developing an IoT solution for maintaining AEDs, technical, social, political, and ethical dimensions should be considered to address responsibility and accountability issues.

AB - This paper contributes to HCI with a foundation for exploring ways in which an Internet of Things (IoT) solution can support the maintenance of public automated defibrillators (AEDs) sustainably. AED is a critical lifesaving technology installed in non-medical environments. The technology places enormous demands on public engagement for its use and maintenance. Insights into how medical technology is maintained in non-medical environments can complement current innovations in lifesaving technology. This ethnographic study investigates the complexity around an IoT solution to remedy breakdowns in the maintenance of AEDs in a Danish context. We conceptualize maintenance as infrastructuring and identify how the diverse field of actors around an AED entails technical but primarily social dimensions revealing a controversy of responsibility and accountability. This article recommends that when developing an IoT solution for maintaining AEDs, technical, social, political, and ethical dimensions should be considered to address responsibility and accountability issues.

KW - Ethnography

KW - Health

KW - Infrastructure

KW - IoT

KW - Public automated external defibrillators

UR - http://www.scopus.com/inward/record.url?scp=85115203222&partnerID=8YFLogxK

U2 - 10.1007/978-3-030-85616-8_23

DO - 10.1007/978-3-030-85616-8_23

M3 - Journal article

SN - 0737-0024

VL - INTERACT 2021. INTERACT 2021. Lecture Notes in Computer Science(), vol 12933.

SP - 383

EP - 401

JO - Human-Computer Interaction

JF - Human-Computer Interaction

ER -