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The collaborative work of hospital porters: accountability, visibility and configurations of work

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Standard

The collaborative work of hospital porters : accountability, visibility and configurations of work. / Bossen, Claus; Foss, Martin.

CSCW '16: Proceedings of the 2016 Conference on Computer Supported Cooperative Work. New York : Association for Computing Machinery, 2016. s. 965-979.

Publikation: Bidrag til bog/antologi/rapport/proceedingKonferencebidrag i proceedingsForskningpeer review

Harvard

Bossen, C & Foss, M 2016, The collaborative work of hospital porters: accountability, visibility and configurations of work. i CSCW '16: Proceedings of the 2016 Conference on Computer Supported Cooperative Work. Association for Computing Machinery, New York, s. 965-979, The 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, San Francisco, USA, 27/02/2016. https://doi.org/10.1145/2818048.2820002

APA

Bossen, C., & Foss, M. (2016). The collaborative work of hospital porters: accountability, visibility and configurations of work. I CSCW '16: Proceedings of the 2016 Conference on Computer Supported Cooperative Work (s. 965-979). New York: Association for Computing Machinery. https://doi.org/10.1145/2818048.2820002

CBE

Bossen C, Foss M. 2016. The collaborative work of hospital porters: accountability, visibility and configurations of work. I CSCW '16: Proceedings of the 2016 Conference on Computer Supported Cooperative Work. New York: Association for Computing Machinery. s. 965-979. https://doi.org/10.1145/2818048.2820002

MLA

Bossen, Claus og Martin Foss "The collaborative work of hospital porters: accountability, visibility and configurations of work". CSCW '16: Proceedings of the 2016 Conference on Computer Supported Cooperative Work. New York: Association for Computing Machinery. 2016, 965-979. https://doi.org/10.1145/2818048.2820002

Vancouver

Bossen C, Foss M. The collaborative work of hospital porters: accountability, visibility and configurations of work. I CSCW '16: Proceedings of the 2016 Conference on Computer Supported Cooperative Work. New York: Association for Computing Machinery. 2016. s. 965-979 https://doi.org/10.1145/2818048.2820002

Author

Bossen, Claus ; Foss, Martin. / The collaborative work of hospital porters : accountability, visibility and configurations of work. CSCW '16: Proceedings of the 2016 Conference on Computer Supported Cooperative Work. New York : Association for Computing Machinery, 2016. s. 965-979

Bibtex

@inproceedings{2f12e2a4004b427da29634b2876b71fb,
title = "The collaborative work of hospital porters: accountability, visibility and configurations of work",
abstract = "In this paper, we describe the collaborative work of hospital porters. The profession of hospital porter is understudied in sociology and in Computer Supported Cooperative Work, despite numerous studies of healthcare IT. We describe how a new IT system for hospital logistics provided porters with more influence on, and responsibility for their work; supported collaboration among porters, clinicians, and middle management; and effected a new ecology of visibility and accountability of porters’ work. We discuss how the new system simultaneously supported collaboration and generated representations and accounts of porters’ work. We discuss the configurability of porters’ work arrangement and argue for the importance of comparative studies, and further argue for moving beyond the dualisms of coordination and accountability.",
keywords = "Accountability, cooperative work , CSCW, Healthcare, hospital orderlies, hospital porters, hospital logistics, task management, (in)visibility",
author = "Claus Bossen and Martin Foss",
year = "2016",
doi = "10.1145/2818048.2820002",
language = "English",
isbn = "978-1-4503-3592-8",
pages = "965--979",
booktitle = "CSCW '16",
publisher = "Association for Computing Machinery",

}

RIS

TY - GEN

T1 - The collaborative work of hospital porters

T2 - accountability, visibility and configurations of work

AU - Bossen, Claus

AU - Foss, Martin

PY - 2016

Y1 - 2016

N2 - In this paper, we describe the collaborative work of hospital porters. The profession of hospital porter is understudied in sociology and in Computer Supported Cooperative Work, despite numerous studies of healthcare IT. We describe how a new IT system for hospital logistics provided porters with more influence on, and responsibility for their work; supported collaboration among porters, clinicians, and middle management; and effected a new ecology of visibility and accountability of porters’ work. We discuss how the new system simultaneously supported collaboration and generated representations and accounts of porters’ work. We discuss the configurability of porters’ work arrangement and argue for the importance of comparative studies, and further argue for moving beyond the dualisms of coordination and accountability.

AB - In this paper, we describe the collaborative work of hospital porters. The profession of hospital porter is understudied in sociology and in Computer Supported Cooperative Work, despite numerous studies of healthcare IT. We describe how a new IT system for hospital logistics provided porters with more influence on, and responsibility for their work; supported collaboration among porters, clinicians, and middle management; and effected a new ecology of visibility and accountability of porters’ work. We discuss how the new system simultaneously supported collaboration and generated representations and accounts of porters’ work. We discuss the configurability of porters’ work arrangement and argue for the importance of comparative studies, and further argue for moving beyond the dualisms of coordination and accountability.

KW - Accountability

KW - cooperative work

KW - CSCW

KW - Healthcare

KW - hospital orderlies

KW - hospital porters

KW - hospital logistics

KW - task management

KW - (in)visibility

U2 - 10.1145/2818048.2820002

DO - 10.1145/2818048.2820002

M3 - Article in proceedings

SN - 978-1-4503-3592-8

SP - 965

EP - 979

BT - CSCW '16

PB - Association for Computing Machinery

CY - New York

ER -