Tailorable remote assistance with RemoteAssistKit: A study of and design response to remote assistance in the manufacturing industry

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DOI

In this paper we present our findings from interviewing manufacturing employees about their remote assistance practices and requirements to remote assistance technology. We found that their needs were rather heterogeneous regarding mobility, camera setups and location of guidance. We built the prototype RemoteAssistKit (RAK) as a design response to their heterogeneous needs. RAK is a tailorable remote assistance solution, where different mobility modes, camera setups and locations of guidance can be explored and interchanged using a graphical user interface. RAK thus moves some of the design responsibility from the designer to the users, who are empowered to tailor remote assistance to their needs and preferences
OriginalsprogDansk
TitelCollaboration Technologies and Social Computing : 25th International Conference, CRIWG+CollabTech 2019 Kyoto, Japan, September 4–6, 2019 Proceedings
RedaktørerHideyuki Nakanishi, Hironori Egi, Irene-Angelica Chounta, Hideyuki Takada, Satoshi Ichimura, Ulrich Hoppe
Antal sider15
UdgivelsesstedCham
ForlagSpringer
Udgivelsesår2019
Sider80-95
ISBN (trykt)978-3-030-28010-9
ISBN (Elektronisk)978-3-030-28011-6
DOI
StatusUdgivet - 2019
BegivenhedCollabTech: 25th International Conference on Collaboration Technologies and Social Computing - Kyoto, Japan
Varighed: 4 sep. 20196 sep. 2019
http://www.collabtech.org/

Konference

KonferenceCollabTech
LandJapan
ByKyoto
Periode04/09/201906/09/2019
Internetadresse
SerietitelLecture Notes in Computer Science
Vol/bind11677
ISSN0302-9743

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