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Socio-technical Betwixtness: Design Rationales for Health Care IT

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This chapter focusses on two challenges for socio-technical design: Having to choose between different rationales for design, and the adequate understanding and depiction of the work to be redesigned. These two challenges betwixt the otherwise strong tenets of socio-technical design of pointing out the intrinsically social and technical interwovenness of design, and the necessity of including affected people and stakeholders in the design process. This betwixtness of socio-technical design is demonstrated by the analysis of two IT systems for healthcare: a foundational model for electronic healthcare records, and an IT system organizing hospital porters’ work. The conceptual background for the analysis of the cases is provided by a short introduction to different rationales for organizational design, and by pointing to the differences between a linear, rationalistic versus an interactional depiction of work.
TitelDesigning Healthcare That Works : A Sociotechnical Approach
RedaktørerMark S. Ackerman, Sean Goggins, Thomas Herrmann, Michael Prilla, Christian Stary
Antal sider18
UdgivelsesstedLondon, San Diego
ForlagAcademic Press
Udgave1st Edition
ISBN (trykt)ISBN-13: 978-0128125830, ISBN-10: 0128125837
StatusUdgivet - 2017

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