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(Re)Configuring Hybrid Meetings: Moving from User-Centered Design to Meeting-Centered Design

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(Re)Configuring Hybrid Meetings : Moving from User-Centered Design to Meeting-Centered Design. / Saatci, Banu; Akyüz, Kaya; Rintel, Sean et al.

I: Computer Supported Cooperative Work, Bind 29, Nr. 6, 11.2020, s. 769-794.

Publikation: Bidrag til tidsskrift/Konferencebidrag i tidsskrift /Bidrag til avisTidsskriftartikelForskningpeer review

Harvard

Saatci, B, Akyüz, K, Rintel, S & Klokmose, CN 2020, '(Re)Configuring Hybrid Meetings: Moving from User-Centered Design to Meeting-Centered Design', Computer Supported Cooperative Work, bind 29, nr. 6, s. 769-794. https://doi.org/10.1007/s10606-020-09385-x

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CBE

MLA

Vancouver

Saatci B, Akyüz K, Rintel S, Klokmose CN. (Re)Configuring Hybrid Meetings: Moving from User-Centered Design to Meeting-Centered Design. Computer Supported Cooperative Work. 2020 nov.;29(6):769-794. doi: 10.1007/s10606-020-09385-x

Author

Saatci, Banu ; Akyüz, Kaya ; Rintel, Sean et al. / (Re)Configuring Hybrid Meetings : Moving from User-Centered Design to Meeting-Centered Design. I: Computer Supported Cooperative Work. 2020 ; Bind 29, Nr. 6. s. 769-794.

Bibtex

@article{7acb5e247b1b4e978de4e98b37fadbc0,
title = "(Re)Configuring Hybrid Meetings: Moving from User-Centered Design to Meeting-Centered Design",
abstract = "Despite sophisticated technologies for representational fidelity in hybrid meetings, in which co-located and remote participants collaborate via video or audio, meetings are still often disrupted by practical problems with trying to include remote participants. In this paper, we use micro-analysis of three disruptive moments in a hybrid meeting from a global software company to unpack blended technological and conversational practices of inclusion and exclusion. We argue that designing truly valuable experiences for hybrid meetings requires moving from the traditional, essentialist, and perception-obsessed user-centered design approach to a phenomenological approach to the needs of meetings themselves. We employ the metaphor of {\textquoteleft}configuring the meeting{\textquoteright} to propose that complex ecologies of people, technology, spatial, and institutional organization must be made relevant in the process of design.",
keywords = "Configuration, Conversation analysis, Hybrid meetings, Micro-analysis, User-centered design",
author = "Banu Saatci and Kaya Aky{\"u}z and Sean Rintel and Klokmose, {Clemens Nylandsted}",
year = "2020",
month = nov,
doi = "10.1007/s10606-020-09385-x",
language = "English",
volume = "29",
pages = "769--794",
journal = "Computer Supported Cooperative Work",
issn = "0925-9724",
publisher = "Springer",
number = "6",

}

RIS

TY - JOUR

T1 - (Re)Configuring Hybrid Meetings

T2 - Moving from User-Centered Design to Meeting-Centered Design

AU - Saatci, Banu

AU - Akyüz, Kaya

AU - Rintel, Sean

AU - Klokmose, Clemens Nylandsted

PY - 2020/11

Y1 - 2020/11

N2 - Despite sophisticated technologies for representational fidelity in hybrid meetings, in which co-located and remote participants collaborate via video or audio, meetings are still often disrupted by practical problems with trying to include remote participants. In this paper, we use micro-analysis of three disruptive moments in a hybrid meeting from a global software company to unpack blended technological and conversational practices of inclusion and exclusion. We argue that designing truly valuable experiences for hybrid meetings requires moving from the traditional, essentialist, and perception-obsessed user-centered design approach to a phenomenological approach to the needs of meetings themselves. We employ the metaphor of ‘configuring the meeting’ to propose that complex ecologies of people, technology, spatial, and institutional organization must be made relevant in the process of design.

AB - Despite sophisticated technologies for representational fidelity in hybrid meetings, in which co-located and remote participants collaborate via video or audio, meetings are still often disrupted by practical problems with trying to include remote participants. In this paper, we use micro-analysis of three disruptive moments in a hybrid meeting from a global software company to unpack blended technological and conversational practices of inclusion and exclusion. We argue that designing truly valuable experiences for hybrid meetings requires moving from the traditional, essentialist, and perception-obsessed user-centered design approach to a phenomenological approach to the needs of meetings themselves. We employ the metaphor of ‘configuring the meeting’ to propose that complex ecologies of people, technology, spatial, and institutional organization must be made relevant in the process of design.

KW - Configuration

KW - Conversation analysis

KW - Hybrid meetings

KW - Micro-analysis

KW - User-centered design

UR - http://www.scopus.com/inward/record.url?scp=85096346903&partnerID=8YFLogxK

U2 - 10.1007/s10606-020-09385-x

DO - 10.1007/s10606-020-09385-x

M3 - Journal article

C2 - 33230370

VL - 29

SP - 769

EP - 794

JO - Computer Supported Cooperative Work

JF - Computer Supported Cooperative Work

SN - 0925-9724

IS - 6

ER -