Perceived Organizational Reputation and Employee Outcomes: Looking in the Organizational Mirror, What do Employees See?

TY - JOUR

T1 - Perceived Organizational Reputation and Employee Outcomes: Looking in the Organizational Mirror, What do Employees See?

AU - Pedersen, Mette Østergaard

AU - Andersen, Lotte Bøgh

AU - Gregersen, Daniel Skov

AU - Salomonsen, Heidi Houlberg

PY - 2025

Y1 - 2025

N2 - Bureaucratic Reputation Theory focuses on external stakeholders, but it is plausible that reputation also plays an important role for internal stakeholders. This article therefore asks whether employees’ perception of their organization’s reputation matters for their organizational identification and job satisfaction. Based on a balanced panel with 193 employees from three Danish agencies surveyed in 2019 and 2020, the article finds that employees’ perception of their organization’s reputation relates positively to their job satisfaction and that this relation is partly mediated by employee’s identification with their organization. In addition to being important externally, this implies that organizational reputation is also a managerial asset in public organizations.

AB - Bureaucratic Reputation Theory focuses on external stakeholders, but it is plausible that reputation also plays an important role for internal stakeholders. This article therefore asks whether employees’ perception of their organization’s reputation matters for their organizational identification and job satisfaction. Based on a balanced panel with 193 employees from three Danish agencies surveyed in 2019 and 2020, the article finds that employees’ perception of their organization’s reputation relates positively to their job satisfaction and that this relation is partly mediated by employee’s identification with their organization. In addition to being important externally, this implies that organizational reputation is also a managerial asset in public organizations.

KW - Employee perceived reputation

KW - agencies

KW - job satisfaction

KW - organizational identification

UR - http://www.scopus.com/inward/record.url?scp=85216783706&partnerID=8YFLogxK

U2 - 10.1177/0734371X251314488

DO - 10.1177/0734371X251314488

M3 - Journal article

SN - 0734-371X

JO - Review of Public Personnel Administration

JF - Review of Public Personnel Administration

ER -