Modelling the relationship between customer satisfaction, customer loyalty and performance

Bidragets oversatte titel: Modelling the relationship between customer satisfaction, customer loyalty and performance

Kai Kristensen, Hans Jørn Juhl

Publikation: KonferencebidragPaperForskning

Bidragets oversatte titelModelling the relationship between customer satisfaction, customer loyalty and performance
OriginalsprogEngelsk
Publikationsdato1997
StatusUdgivet - 1997
BegivenhedInternational Symposium on Manufacturing Management, Auckland, New Zealand -
Varighed: 16 nov. 199721 nov. 1997

Konference

KonferenceInternational Symposium on Manufacturing Management, Auckland, New Zealand
Periode16/11/199721/11/1997

Emneord

  • HHÅ forskning
  • MAPP

Citationsformater