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Medical Secretaries’ Care of Records: The Cooperative Work of a Non-clinical Group

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We describe the cooperative work of medical secretaries at two hospital departments, during the implementation of an electronic health record system. Medical secretaries’ core task is to take care of patient records by ensuring that information is complete, up to date, and correctly coded. Medical secretaries also do information gatekeeping and articulation work. The EHR implementation stressed their importance to the departments’ work arrangements, coupled their work more tightly to that of other staff, and led to task drift among professions. While medical secretaries have been relatively invisible to health informatics and CSCW, this case study identifies their importance, and suggests that they and other non-clinical groups should be considered, when developing health care IT. We propose the term ‘boundary-object trimming’, to conceptualize their contributions to hospitals’ cooperative work arrangements.
OriginalsprogEngelsk
TitelProceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Antal sider10
Vol/bind2012
UdgivelsesstedNew York
ForlagAssociation for Computing Machinery
Udgivelsesår2012
Sider821-830
ISBN (trykt)978-1-4503-1086-4
DOI
StatusUdgivet - 2012
BegivenhedThe 2012 ACM Conference on Computer Supported Cooperative Work - Hyatt Regency Bellevue, Seattle, USA
Varighed: 11 feb. 201215 feb. 2012

Konference

KonferenceThe 2012 ACM Conference on Computer Supported Cooperative Work
LokationHyatt Regency Bellevue
LandUSA
BySeattle
Periode11/02/201215/02/2012
SerietitelConference on Computer Supported Cooperative Work. Proceedings

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