Leadership Matters, But So Do Co-Workers: A Study of the Relative Importance of Transformational Leadership and Team Relations for Employee Outcomes and User Satisfaction

Heidi Hesselberg Lauritzen; Caroline Howard Grøn; Anne Mette Kjeldsen

doi:10.1177/0734371X211011618

Leadership Matters, But So Do Co-Workers: A Study of the Relative Importance of Transformational Leadership and Team Relations for Employee Outcomes and User Satisfaction

Heidi Hesselberg Lauritzen^*
, Caroline Howard Grøn
, Anne Mette Kjeldsen

^*Corresponding author af dette arbejde

Institut for Statskundskab - Kong Frederiks Center for Offentlig Ledelse

Publikation: Bidrag til tidsskrift/Konferencebidrag i tidsskrift /Bidrag til avis › Tidsskriftartikel › Forskning › peer review

21 Citationer (Scopus)

756 Downloads (Pure)

Abstract

In recent decades, public administration has taken a great interest in leadership. However, this interest has been met with concerns that the effects of leadership are overestimated compared to other relevant organizational factors. In this article, we explore the relative importance of formal, vertical leadership, specifically transformational leadership, and horizontal relations, that is, the internal team relations, for different employee outcomes and user satisfaction. We argue that both factors may work through public service motivation (PSM). Based on survey data collected in Danish nursing homes linked with a user satisfaction survey and employee sickness absence data, we find that the internal team relations have the strongest association with some outcome measures, whereas others are more substantially related to vertical leadership. We further find that the relationship between transformational leadership and these outcome measures is fully mediated by PSM, whereas this is not the case with the internal team relations.

Originalsprog	Engelsk
Tidsskrift	Review of Public Personnel Administration
Vol/bind	42
Nummer	4
Sider (fra-til)	614-640
Antal sider	27
ISSN	0734-371X
DOI	https://doi.org/10.1177/0734371X211011618
Status	Udgivet - dec. 2022

Adgang til dokumentet

10.1177/0734371X211011618

Leadership Matters, But So Do Co-Workers_Accepted manuscript_2022Accepteret manuskript, 545 KBLicens: CC BY-NC-ND

Biblioteksadgang?

Tjek tilgængelighed hos det Kgl. Bibliotek

Andre filer og links

Link to publication in Scopus

Citationsformater

@article{694c8336a9d04b3a84cef192f603adf5,

title = "Leadership Matters, But So Do Co-Workers: A Study of the Relative Importance of Transformational Leadership and Team Relations for Employee Outcomes and User Satisfaction",

abstract = "In recent decades, public administration has taken a great interest in leadership. However, this interest has been met with concerns that the effects of leadership are overestimated compared to other relevant organizational factors. In this article, we explore the relative importance of formal, vertical leadership, specifically transformational leadership, and horizontal relations, that is, the internal team relations, for different employee outcomes and user satisfaction. We argue that both factors may work through public service motivation (PSM). Based on survey data collected in Danish nursing homes linked with a user satisfaction survey and employee sickness absence data, we find that the internal team relations have the strongest association with some outcome measures, whereas others are more substantially related to vertical leadership. We further find that the relationship between transformational leadership and these outcome measures is fully mediated by PSM, whereas this is not the case with the internal team relations.",

keywords = "job satisfaction, leadership, performance, public service motivation, teams, PUBLIC-SERVICE MOTIVATION, PERFORMANCE, SECTOR, JOB-SATISFACTION, SHARED LEADERSHIP, INTENTIONS, ORIENTATION, WORK, MULTILEVEL, DISTRIBUTED LEADERSHIP",

author = "Lauritzen, \{Heidi Hesselberg\} and Gr{\o}n, \{Caroline Howard\} and Kjeldsen, \{Anne Mette\}",

note = "Publisher Copyright: {\textcopyright} The Author(s) 2021.",

year = "2022",

month = dec,

doi = "10.1177/0734371X211011618",

language = "English",

volume = "42",

pages = "614--640",

journal = "Review of Public Personnel Administration",

issn = "0734-371X",

publisher = "SAGE Publications Inc.",

number = "4",

}

Leadership Matters, But So Do Co-Workers: A Study of the Relative Importance of Transformational Leadership and Team Relations for Employee Outcomes and User Satisfaction. / Lauritzen, Heidi Hesselberg; Grøn, Caroline Howard; Kjeldsen, Anne Mette.
I: Review of Public Personnel Administration, Bind 42, Nr. 4, 12.2022, s. 614-640.

Publikation: Bidrag til tidsskrift/Konferencebidrag i tidsskrift /Bidrag til avis › Tidsskriftartikel › Forskning › peer review

TY - JOUR

T1 - Leadership Matters, But So Do Co-Workers

T2 - A Study of the Relative Importance of Transformational Leadership and Team Relations for Employee Outcomes and User Satisfaction

AU - Lauritzen, Heidi Hesselberg

AU - Grøn, Caroline Howard

AU - Kjeldsen, Anne Mette

N1 - Publisher Copyright: © The Author(s) 2021.

PY - 2022/12

Y1 - 2022/12

N2 - In recent decades, public administration has taken a great interest in leadership. However, this interest has been met with concerns that the effects of leadership are overestimated compared to other relevant organizational factors. In this article, we explore the relative importance of formal, vertical leadership, specifically transformational leadership, and horizontal relations, that is, the internal team relations, for different employee outcomes and user satisfaction. We argue that both factors may work through public service motivation (PSM). Based on survey data collected in Danish nursing homes linked with a user satisfaction survey and employee sickness absence data, we find that the internal team relations have the strongest association with some outcome measures, whereas others are more substantially related to vertical leadership. We further find that the relationship between transformational leadership and these outcome measures is fully mediated by PSM, whereas this is not the case with the internal team relations.

AB - In recent decades, public administration has taken a great interest in leadership. However, this interest has been met with concerns that the effects of leadership are overestimated compared to other relevant organizational factors. In this article, we explore the relative importance of formal, vertical leadership, specifically transformational leadership, and horizontal relations, that is, the internal team relations, for different employee outcomes and user satisfaction. We argue that both factors may work through public service motivation (PSM). Based on survey data collected in Danish nursing homes linked with a user satisfaction survey and employee sickness absence data, we find that the internal team relations have the strongest association with some outcome measures, whereas others are more substantially related to vertical leadership. We further find that the relationship between transformational leadership and these outcome measures is fully mediated by PSM, whereas this is not the case with the internal team relations.

KW - job satisfaction

KW - leadership

KW - performance

KW - public service motivation

KW - teams

KW - PUBLIC-SERVICE MOTIVATION

KW - PERFORMANCE

KW - SECTOR

KW - JOB-SATISFACTION

KW - SHARED LEADERSHIP

KW - INTENTIONS

KW - ORIENTATION

KW - WORK

KW - MULTILEVEL

KW - DISTRIBUTED LEADERSHIP

UR - https://www.scopus.com/pages/publications/85105493904

U2 - 10.1177/0734371X211011618

DO - 10.1177/0734371X211011618

M3 - Journal article

AN - SCOPUS:85105493904

SN - 0734-371X

VL - 42

SP - 614

EP - 640

JO - Review of Public Personnel Administration

JF - Review of Public Personnel Administration

IS - 4

ER -

Leadership Matters, But So Do Co-Workers: A Study of the Relative Importance of Transformational Leadership and Team Relations for Employee Outcomes and User Satisfaction

Abstract

Adgang til dokumentet

Biblioteksadgang?

Andre filer og links

Fingeraftryk

Citationsformater