I Need You to Be Closer – The Effects of Customer-Integration in Technology-Infused Frontline Service Encounters

Tobias Röding, Sascha Steinmann, Hanna Schramm-Klein, Theresia Mennekes

Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning › peer review

Originalsprog	Engelsk
Titel	Proceedings of the 2020 Colloquium on European Retail Research
Vol/bind	5
Udgivelsessted	Valencia
Publikationsdato	2020
Status	Udgivet - 2020

Citationsformater

@inproceedings{b186bcaebb3f4bddbf0c963833f960eb,

title = "I Need You to Be Closer – The Effects of Customer-Integration in Technology-Infused Frontline Service Encounters",

author = "Tobias R{\"o}ding and Sascha Steinmann and Hanna Schramm-Klein and Theresia Mennekes",

year = "2020",

language = "English",

volume = "5",

booktitle = "Proceedings of the 2020 Colloquium on European Retail Research",

}

I Need You to Be Closer – The Effects of Customer-Integration in Technology-Infused Frontline Service Encounters. / Röding, Tobias; Steinmann, Sascha; Schramm-Klein, Hanna et al.
Proceedings of the 2020 Colloquium on European Retail Research. Bind 5 Valencia, 2020.

Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning › peer review