Institut for Statskundskab

Disciplining the strong? Discrimination of service users and the moderating role of PSM and ability to cope

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Disciplining the strong? Discrimination of service users and the moderating role of PSM and ability to cope. / Petersen, Niels Bjørn.

I: Public Management Review , Bind 23, Nr. 2, 2021, s. 168-188.

Publikation: Bidrag til tidsskrift/Konferencebidrag i tidsskrift /Bidrag til avisTidsskriftartikelForskningpeer review

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@article{ad358c71737e47c1b228c94382e26ebd,
title = "Disciplining the strong?: Discrimination of service users and the moderating role of PSM and ability to cope",
abstract = "Ethnic stereotypes influence frontline workers{\textquoteright} decision-making, which challenges the legitimacy of public organizations. In this article, we examine how ethnic stereotypes affect caseworkers{\textquoteright} sanctioning behaviour in a context where the client group consists of highly vulnerable clients. Using survey experimental vignettes and qualitative interviews, we find that social caseworkers use ethnic classification in their decision-making. However, contrary to our expectations, caseworkers are less likely to sanction clients with a non-western ethnicity compared to ethnic Danish clients. In addition, the article finds novel evidence indicating that employee traits mitigate the use of ethnic stereotypes.",
keywords = "Frontline workers, Public Service Motivation, ability to cope, experimental research, stereotypes and discrimination",
author = "Petersen, {Niels Bj{\o}rn}",
year = "2021",
doi = "10.1080/14719037.2019.1668469",
language = "English",
volume = "23",
pages = "168--188",
journal = "Public Management Review (Print)",
issn = "1471-9037",
publisher = "Taylor & Francis Online",
number = "2",

}

RIS

TY - JOUR

T1 - Disciplining the strong?

T2 - Discrimination of service users and the moderating role of PSM and ability to cope

AU - Petersen, Niels Bjørn

PY - 2021

Y1 - 2021

N2 - Ethnic stereotypes influence frontline workers’ decision-making, which challenges the legitimacy of public organizations. In this article, we examine how ethnic stereotypes affect caseworkers’ sanctioning behaviour in a context where the client group consists of highly vulnerable clients. Using survey experimental vignettes and qualitative interviews, we find that social caseworkers use ethnic classification in their decision-making. However, contrary to our expectations, caseworkers are less likely to sanction clients with a non-western ethnicity compared to ethnic Danish clients. In addition, the article finds novel evidence indicating that employee traits mitigate the use of ethnic stereotypes.

AB - Ethnic stereotypes influence frontline workers’ decision-making, which challenges the legitimacy of public organizations. In this article, we examine how ethnic stereotypes affect caseworkers’ sanctioning behaviour in a context where the client group consists of highly vulnerable clients. Using survey experimental vignettes and qualitative interviews, we find that social caseworkers use ethnic classification in their decision-making. However, contrary to our expectations, caseworkers are less likely to sanction clients with a non-western ethnicity compared to ethnic Danish clients. In addition, the article finds novel evidence indicating that employee traits mitigate the use of ethnic stereotypes.

KW - Frontline workers

KW - Public Service Motivation

KW - ability to cope

KW - experimental research

KW - stereotypes and discrimination

U2 - 10.1080/14719037.2019.1668469

DO - 10.1080/14719037.2019.1668469

M3 - Journal article

VL - 23

SP - 168

EP - 188

JO - Public Management Review (Print)

JF - Public Management Review (Print)

SN - 1471-9037

IS - 2

ER -