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Disciplining the strong? Discrimination of service users and the moderating role of PSM and ability to cope

Publikation: Bidrag til tidsskrift/Konferencebidrag i tidsskrift /Bidrag til avis › Tidsskriftartikel › Forskning › peer review

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DOI

  • Niels Bjørn Petersen
Ethnic stereotypes influence frontline workers’ decision-making, which challenges the legitimacy of public organizations. In this article, we examine how ethnic stereotypes affect caseworkers’ sanctioning behaviour in a context where the client group consists of highly vulnerable clients. Using survey experimental vignettes and qualitative interviews, we find that social caseworkers use ethnic classification in their decision-making. However, contrary to our expectations, caseworkers are less likely to sanction clients with a non-western ethnicity compared to ethnic Danish clients. In addition, the article finds novel evidence indicating that employee traits mitigate the use of ethnic stereotypes.
OriginalsprogEngelsk
TidsskriftPublic Management Review
Vol/bind23
Nummer2
Sider (fra-til)168-188
Antal sider21
ISSN1471-9037
DOI
StatusUdgivet - 2021

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