Institut for Forretningsudvikling og Teknologi

Digital services governance: IT4IT™ for management of technology

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The purpose of this paper is to present, analyse and demonstrate the impact and potentials of a pragmatically derived information technology (IT) governance framework, IT4IT™, for the discipline of management of technology (MoT) especially within the IT industry.

This paper is based on an extensive literature study working with the limitations of the relatively recent publication of IT4IT™ and the normative character of IT4IT™. A mixed-method case study is presented based on an IT service provider organisation. Both a qualitative method and a systems and design oriented method are being used.

IT4IT™ can provide value and a clearer understanding of the service delivery framework if the technological core of the focal organisation is adapted to a value stream thinking. This suggests a more operational character of all IT processes and analogue to general MoT frameworks and corporate governance models.

Research limitations/implications
Given the recent publication of the IT4IT™ framework, this study is primarily ex ante and suggests further full-scale ex post research in the future.

Practical implications
Validation and successful implementation of the IT4IT™ framework will give companies better opportunities for safe and controlled value creation using IT. Control connects with risk reduction and less risk can encourage innovation and “tame” development complexity. Using value streams will align IT better with manufacturing and services.

Companies are striving to seek governance and risk minimisation in IT development and operations. This paper is discussing the applicability of the IT4IT™ framework for finding a better understanding of the value creation and value proposition delivered by introducing controlled processes minimising risk.
TidsskriftJournal of Manufacturing Technology Management
Sider (fra-til)1230-1249
StatusUdgivet - 2019

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