Different Perspectives of Use: Operators and Maintenance Workers in the Meat Industry

Publikation: Bidrag til bog/antologi/rapport/proceedingKonferencebidrag i proceedingsForskningpeer review

This paper focuses upon inclusive design by addressing how to incorporate the diverse needs of two distinct user groups. It starts by considering how complex situations of work between operator and maintenance workers in the meat industry pose challenges for integrating different user requirements. It goes on to outline how automation and optimisation alter users’ requirements, and suggests the need for an inclusive design approach able to address the concerns of two different groups. A description of the study includes the account of interviews and workshops conducted with workers within a Danish meat processing plant. An analysis of design issues considers the difficulties of designers to equate operators’ and maintenance paradigms during situations of breakdown. A ‘Design Framework for Two User Groups’ is proposed emphasising the need to understand the interplay of human and technical relations established between and within the different groups. Finally, conclusions are drawn regarding the consideration of multiple user groups within work situations. These include the need to account for complex organisational factors and contend with the intertwined interests such as the intergroup and intragroup interactions of polarised user populations.
TitelProceedings of the 8th Cambridge Workshop on Universal Access and Assistive Technology
Antal sider10
Sider65- 74
StatusUdgivet - 2016
Begivenhed8th Cambridge Workshop on Universal Access and Assistive Technology -
Varighed: 21 mar. 201623 sep. 2016


Konference8th Cambridge Workshop on Universal Access and Assistive Technology


  • Teknologiforståelse, Arbejdsliv

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