Dealing with bureaucracy: measuring citizens’ bureaucratic self-efficacy

Mette Bisgaard

doi:10.1080/12294659.2023.2180903

Dealing with bureaucracy: measuring citizens’ bureaucratic self-efficacy

Mette Bisgaard^*

^*Corresponding author af dette arbejde

Institut for Statskundskab

Publikation: Bidrag til tidsskrift/Konferencebidrag i tidsskrift /Bidrag til avis › Tidsskriftartikel › Forskning › peer review

6 Citationer (Scopus)

Abstract

As subjects of the policy and rules enforced by the state, citizens play a key role in the implementation of public policies. However, our knowledge about the role of the citizen is limited in Public Administration research. This article conceptualizes and develops a measurement scale for citizens’ subjective perception of their competence to handle interaction with bureaucracy, namely citizens’ bureaucratic self-efficacy. Bureaucratic self-efficacy consists of two dimensions: citizens’ self-efficacy in (1) understanding rules and processes and (2) communicative abilities related to interactions with bureaucracy. The author tested the dimensionality of the concept using exploratory and confirmatory factor analysis, which confirmed the concept’s two dimensions. Through additional validity tests, the concept demonstrated good psychometric properties. The scales correlate with citizens’ decision outcomes and their perceived substantive and procedural justice. This indicates that the measurement is able to predict citizens’ outcomes when interacting with bureaucracy.

Originalsprog	Engelsk
Tidsskrift	International Review of Public Administration
Vol/bind	28
Nummer	1
Sider (fra-til)	45-63
ISSN	1229-4659
DOI	https://doi.org/10.1080/12294659.2023.2180903
Status	Udgivet - 2023

Adgang til dokumentet

10.1080/12294659.2023.2180903

Citationsformater

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title = "Dealing with bureaucracy: measuring citizens{\textquoteright} bureaucratic self-efficacy",

abstract = "As subjects of the policy and rules enforced by the state, citizens play a key role in the implementation of public policies. However, our knowledge about the role of the citizen is limited in Public Administration research. This article conceptualizes and develops a measurement scale for citizens{\textquoteright} subjective perception of their competence to handle interaction with bureaucracy, namely citizens{\textquoteright} bureaucratic self-efficacy. Bureaucratic self-efficacy consists of two dimensions: citizens{\textquoteright} self-efficacy in (1) understanding rules and processes and (2) communicative abilities related to interactions with bureaucracy. The author tested the dimensionality of the concept using exploratory and confirmatory factor analysis, which confirmed the concept{\textquoteright}s two dimensions. Through additional validity tests, the concept demonstrated good psychometric properties. The scales correlate with citizens{\textquoteright} decision outcomes and their perceived substantive and procedural justice. This indicates that the measurement is able to predict citizens{\textquoteright} outcomes when interacting with bureaucracy.",

keywords = "bureaucratic competence, citizen-state interactions, Citizens{\textquoteright} bureaucratic self-efficacy, scale development",

author = "Mette Bisgaard",

note = "Publisher Copyright: {\textcopyright} 2023 The Korean Association for Public Administration.",

year = "2023",

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AU - Bisgaard, Mette

PY - 2023

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AB - As subjects of the policy and rules enforced by the state, citizens play a key role in the implementation of public policies. However, our knowledge about the role of the citizen is limited in Public Administration research. This article conceptualizes and develops a measurement scale for citizens’ subjective perception of their competence to handle interaction with bureaucracy, namely citizens’ bureaucratic self-efficacy. Bureaucratic self-efficacy consists of two dimensions: citizens’ self-efficacy in (1) understanding rules and processes and (2) communicative abilities related to interactions with bureaucracy. The author tested the dimensionality of the concept using exploratory and confirmatory factor analysis, which confirmed the concept’s two dimensions. Through additional validity tests, the concept demonstrated good psychometric properties. The scales correlate with citizens’ decision outcomes and their perceived substantive and procedural justice. This indicates that the measurement is able to predict citizens’ outcomes when interacting with bureaucracy.

KW - bureaucratic competence

KW - citizen-state interactions

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KW - scale development

U2 - 10.1080/12294659.2023.2180903

DO - 10.1080/12294659.2023.2180903

M3 - Journal article

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VL - 28

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JO - International Review of Public Administration

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Dealing with bureaucracy: measuring citizens’ bureaucratic self-efficacy

Abstract

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