Crisis Intensity, Leadership Behavior, and Employee Outcomes in Public Organizations

Anne Mette Kjeldsen; Mette Grønborg Stennicke; Daniel Skov Gregersen; Cecilie Lindgaard Petersen; Anders Valentin Bager; Thomas Faurholt Jønsson; Lotte Bøgh Andersen

doi:10.1080/01900692.2023.2213856

Crisis Intensity, Leadership Behavior, and Employee Outcomes in Public Organizations

Anne Mette Kjeldsen^*, Mette Grønborg Stennicke, Daniel Skov Gregersen, Cecilie Lindgaard Petersen, Anders Valentin Bager, Thomas Faurholt Jønsson, Lotte Bøgh Andersen

^*Corresponding author af dette arbejde

Publikation: Bidrag til tidsskrift/Konferencebidrag i tidsskrift /Bidrag til avis › Tidsskriftartikel › Forskning › peer review

2 Citationer (Scopus)

Abstract

Societal crises such as the recent COVID-19 pandemic challenge public organizations in many ways. Yet, there is little knowledge of how varying crisis intensity can spark different reactions among public leaders and employees. This study examines the dynamics of the COVID-19 crisis in relation to leadership behaviors and employee outcomes for 920 individuals in 45 organizational units within the police, hospitals, and assisted living facilities. By conducting a panel study that combines nationwide data on crisis intensity with survey data from 2019 to 2021, the study shows that employee outcomes such as public service motivation and job satisfaction are higher in severe stages of the crisis. Likewise, crisis intensity is positively associated with employee perceived use of visionary transformational leadership, but negatively associated with employee perceived use of verbal transactional leadership. Hence, public leaders should be prepared to handle complex employee reactions when the next crisis occurs.

Originalsprog	Engelsk
Tidsskrift	International Journal of Public Administration
Vol/bind	47
Nummer	14
Sider (fra-til)	951-970
Antal sider	20
ISSN	0190-0692
DOI	https://doi.org/10.1080/01900692.2023.2213856
Status	Udgivet - 2024

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10.1080/01900692.2023.2213856

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abstract = "Societal crises such as the recent COVID-19 pandemic challenge public organizations in many ways. Yet, there is little knowledge of how varying crisis intensity can spark different reactions among public leaders and employees. This study examines the dynamics of the COVID-19 crisis in relation to leadership behaviors and employee outcomes for 920 individuals in 45 organizational units within the police, hospitals, and assisted living facilities. By conducting a panel study that combines nationwide data on crisis intensity with survey data from 2019 to 2021, the study shows that employee outcomes such as public service motivation and job satisfaction are higher in severe stages of the crisis. Likewise, crisis intensity is positively associated with employee perceived use of visionary transformational leadership, but negatively associated with employee perceived use of verbal transactional leadership. Hence, public leaders should be prepared to handle complex employee reactions when the next crisis occurs.",

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author = "Kjeldsen, {Anne Mette} and {Gr{\o}nborg Stennicke}, Mette and Gregersen, {Daniel Skov} and {Lindgaard Petersen}, Cecilie and Bager, {Anders Valentin} and J{\o}nsson, {Thomas Faurholt} and Andersen, {Lotte B{\o}gh}",

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year = "2024",

doi = "10.1080/01900692.2023.2213856",

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Crisis Intensity, Leadership Behavior, and Employee Outcomes in Public Organizations. / Kjeldsen, Anne Mette; Grønborg Stennicke, Mette; Gregersen, Daniel Skov et al.
I: International Journal of Public Administration, Bind 47, Nr. 14, 2024, s. 951-970.

Publikation: Bidrag til tidsskrift/Konferencebidrag i tidsskrift /Bidrag til avis › Tidsskriftartikel › Forskning › peer review

TY - JOUR

T1 - Crisis Intensity, Leadership Behavior, and Employee Outcomes in Public Organizations

AU - Kjeldsen, Anne Mette

AU - Grønborg Stennicke, Mette

AU - Gregersen, Daniel Skov

AU - Lindgaard Petersen, Cecilie

AU - Bager, Anders Valentin

AU - Jønsson, Thomas Faurholt

AU - Andersen, Lotte Bøgh

PY - 2024

Y1 - 2024

N2 - Societal crises such as the recent COVID-19 pandemic challenge public organizations in many ways. Yet, there is little knowledge of how varying crisis intensity can spark different reactions among public leaders and employees. This study examines the dynamics of the COVID-19 crisis in relation to leadership behaviors and employee outcomes for 920 individuals in 45 organizational units within the police, hospitals, and assisted living facilities. By conducting a panel study that combines nationwide data on crisis intensity with survey data from 2019 to 2021, the study shows that employee outcomes such as public service motivation and job satisfaction are higher in severe stages of the crisis. Likewise, crisis intensity is positively associated with employee perceived use of visionary transformational leadership, but negatively associated with employee perceived use of verbal transactional leadership. Hence, public leaders should be prepared to handle complex employee reactions when the next crisis occurs.

AB - Societal crises such as the recent COVID-19 pandemic challenge public organizations in many ways. Yet, there is little knowledge of how varying crisis intensity can spark different reactions among public leaders and employees. This study examines the dynamics of the COVID-19 crisis in relation to leadership behaviors and employee outcomes for 920 individuals in 45 organizational units within the police, hospitals, and assisted living facilities. By conducting a panel study that combines nationwide data on crisis intensity with survey data from 2019 to 2021, the study shows that employee outcomes such as public service motivation and job satisfaction are higher in severe stages of the crisis. Likewise, crisis intensity is positively associated with employee perceived use of visionary transformational leadership, but negatively associated with employee perceived use of verbal transactional leadership. Hence, public leaders should be prepared to handle complex employee reactions when the next crisis occurs.

KW - COVID-19 crisis

KW - job satisfaction

KW - public service motivation

KW - transactional leadership

KW - Transformational leadership

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DO - 10.1080/01900692.2023.2213856

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Crisis Intensity, Leadership Behavior, and Employee Outcomes in Public Organizations

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