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Crisis Communication and Social: MediaA Systems- and Medium-Theoretical Perspective

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Crisis Communication and Social : MediaA Systems- and Medium-Theoretical Perspective. / Tække, Jesper.

I: Systems Research and Behavioral Science, Bind 34, Nr. 2, 2017, s. 182-194.

Publikation: Bidrag til tidsskrift/Konferencebidrag i tidsskrift /Bidrag til avisTidsskriftartikelForskningpeer review

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Tække, Jesper. / Crisis Communication and Social : MediaA Systems- and Medium-Theoretical Perspective. I: Systems Research and Behavioral Science. 2017 ; Bind 34, Nr. 2. s. 182-194.

Bibtex

@article{2defa70a00834be4ae417563429b5730,
title = "Crisis Communication and Social: MediaA Systems- and Medium-Theoretical Perspective",
abstract = "The academic field of crisis communication is more relevant than ever due to the digital media revolution, setting new standards for how to manage criticism and crises. This paper presents a systems theoretical approach to crisis communication in the age of digital media with a special regard to social media. The paper shows that the recent changes in the media environment require that organizations be more observant, reflected and responsive to the public opinion. Correspondingly, organizations need to engage in strategic impression management with the aim to be, or to be observed to be, more consistent with their communicated values and strategies, thus managing to appear as trustworthy in a hyper-dynamic social surrounding world. Copyright {\textcopyright} 2017 John Wiley & Sons, Ltd.",
keywords = "risk, Crisis Communication, social media, Systems Theory, risk , CRISIS COMMUNICATION, social media, Systems Theory",
author = "Jesper T{\ae}kke",
year = "2017",
doi = "10.1002/sres.2451",
language = "English",
volume = "34",
pages = "182--194",
journal = "Systems Research and Behavioral Science",
issn = "1092-7026",
publisher = "JohnWiley & Sons Ltd.",
number = "2",

}

RIS

TY - JOUR

T1 - Crisis Communication and Social

T2 - MediaA Systems- and Medium-Theoretical Perspective

AU - Tække, Jesper

PY - 2017

Y1 - 2017

N2 - The academic field of crisis communication is more relevant than ever due to the digital media revolution, setting new standards for how to manage criticism and crises. This paper presents a systems theoretical approach to crisis communication in the age of digital media with a special regard to social media. The paper shows that the recent changes in the media environment require that organizations be more observant, reflected and responsive to the public opinion. Correspondingly, organizations need to engage in strategic impression management with the aim to be, or to be observed to be, more consistent with their communicated values and strategies, thus managing to appear as trustworthy in a hyper-dynamic social surrounding world. Copyright © 2017 John Wiley & Sons, Ltd.

AB - The academic field of crisis communication is more relevant than ever due to the digital media revolution, setting new standards for how to manage criticism and crises. This paper presents a systems theoretical approach to crisis communication in the age of digital media with a special regard to social media. The paper shows that the recent changes in the media environment require that organizations be more observant, reflected and responsive to the public opinion. Correspondingly, organizations need to engage in strategic impression management with the aim to be, or to be observed to be, more consistent with their communicated values and strategies, thus managing to appear as trustworthy in a hyper-dynamic social surrounding world. Copyright © 2017 John Wiley & Sons, Ltd.

KW - risk

KW - Crisis Communication

KW - social media

KW - Systems Theory

KW - risk

KW - CRISIS COMMUNICATION

KW - social media

KW - Systems Theory

UR - http://onlinelibrary.wiley.com/doi/10.1002/sres.2451/full

U2 - 10.1002/sres.2451

DO - 10.1002/sres.2451

M3 - Journal article

VL - 34

SP - 182

EP - 194

JO - Systems Research and Behavioral Science

JF - Systems Research and Behavioral Science

SN - 1092-7026

IS - 2

ER -