Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning › peer review
Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning › peer review
}
TY - GEN
T1 - Constructing common information spaces across distributed emergency medical teams
AU - Zhang, Zhan
AU - Sarcevic, Aleksandra
AU - Bossen, Claus
PY - 2017/2/25
Y1 - 2017/2/25
N2 - This paper investigates coordination and real-time information sharing across four emergency medical teams in a high-risk and distributed setting as they provide care to critically injured patients within the first hour after injury. Through multiple field studies we explored how common understanding of critical patient data is established across these heterogeneous teams and what coordination mechanisms are being used to support information sharing and interpretation. To interpret the data, we drew on the concept of Common Information Spaces (CIS). Our results showed that teams faced many challenges in achieving efficient information sharing and coordination, including difficulties in locating and assembling team members, communicating and interpreting information from the field, and reconciling differences in team perspectives and information needs, all while having minimal technology support. We reflect on these challenges to suggest an extension of the classic CSCW time-space matrix, as well as future development of CIS as an analytical framework. The paper concludes with design opportunities for supporting highly distributed and heterogeneous teamwork in time-critical work environments.
AB - This paper investigates coordination and real-time information sharing across four emergency medical teams in a high-risk and distributed setting as they provide care to critically injured patients within the first hour after injury. Through multiple field studies we explored how common understanding of critical patient data is established across these heterogeneous teams and what coordination mechanisms are being used to support information sharing and interpretation. To interpret the data, we drew on the concept of Common Information Spaces (CIS). Our results showed that teams faced many challenges in achieving efficient information sharing and coordination, including difficulties in locating and assembling team members, communicating and interpreting information from the field, and reconciling differences in team perspectives and information needs, all while having minimal technology support. We reflect on these challenges to suggest an extension of the classic CSCW time-space matrix, as well as future development of CIS as an analytical framework. The paper concludes with design opportunities for supporting highly distributed and heterogeneous teamwork in time-critical work environments.
KW - common information spaces
KW - emergency medical teams
KW - etnography
KW - computer supported cooperative work
KW - distributed team work
KW - Emergency medicine
KW - Information handover
KW - Pre-hospital patient care
KW - Information sharing
KW - Coordination mechanisms
KW - Healthcare
KW - Common Information Spaces
KW - Teamwork
KW - information sharing
KW - coordination mechanisms
KW - pre-hospital patient care
KW - emergency medicine
KW - SERVICES
KW - CARE
KW - healthcare
KW - Common information spaces
KW - teamwork
KW - information handover
KW - TECHNOLOGY
UR - http://www.scopus.com/inward/record.url?scp=85014792892&partnerID=8YFLogxK
U2 - 10.1145/2998181.2998328
DO - 10.1145/2998181.2998328
M3 - Article in proceedings
SP - 934
EP - 947
BT - CSCW 2017 - Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing
PB - Association for Computing Machinery
CY - USA
ER -