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Computer-Supported Knotworking: Design guidelines based on two case studies from the healthcare domain in Europe

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  • Khuloud Abou Amsha, Universite de Technologie de Troyes, Frankrig
  • Claus Bossen
  • Erik Grönvall, IT University of Copenhagen, Danmark
  • Myriam Lewkowicz, Troyes University of Technology, Frankrig
In this paper, we compare two cases of collaboration within healthcare in two European countries,
Denmark and France respectively. In each of these two cases, we conducted a design case study, and we
found that collaboration is ad hoc, temporary, and shifting with regards to collaborators, aims, and
processes. We argue for the relevance of knotworking and its analytic potential for investigating the
kind of collaborative work we observed. We also argue that our two cases present a higher complexity
level than how knotworking has previously been described in the literature. We describe complex
knotworking as having three characteristics: 1) collaboration happens between a dynamic number of
actors (who are usually loosely connected), 2) collaboration happens in episodes, and 3) cooperative
work arrangements are constantly negotiated. Using the concept of complex knotworking for a
comparative analysis of our two design solutions, we outline generic design guidelines for developing
computer support to manage complex knotworking situations.
TidsskriftProceedings of the ACM on Human-Computer Interaction
Antal sider26
StatusUdgivet - apr. 2021

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