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Cash, Digital Payments and Accessibility: A Case Study from India

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Cash, Digital Payments and Accessibility : A Case Study from India. / Kameswaran, Vaishnav; Muralidhar, Srihari Hulikal.

I: Proceedings of the ACM on Human-Computer Interaction, Bind 3, Nr. CSCW, 97, 2019.

Publikation: Bidrag til tidsskrift/Konferencebidrag i tidsskrift /Bidrag til avisKonferenceartikelForskningpeer review

Harvard

Kameswaran, V & Muralidhar, SH 2019, 'Cash, Digital Payments and Accessibility: A Case Study from India', Proceedings of the ACM on Human-Computer Interaction, bind 3, nr. CSCW, 97. https://doi.org/10.1145/3359199

APA

Kameswaran, V., & Muralidhar, S. H. (2019). Cash, Digital Payments and Accessibility: A Case Study from India. Proceedings of the ACM on Human-Computer Interaction, 3(CSCW), [97]. https://doi.org/10.1145/3359199

CBE

Kameswaran V, Muralidhar SH. 2019. Cash, Digital Payments and Accessibility: A Case Study from India. Proceedings of the ACM on Human-Computer Interaction. 3(CSCW):Article 97. https://doi.org/10.1145/3359199

MLA

Kameswaran, Vaishnav og Srihari Hulikal Muralidhar. "Cash, Digital Payments and Accessibility: A Case Study from India". Proceedings of the ACM on Human-Computer Interaction. 2019. 3(CSCW). https://doi.org/10.1145/3359199

Vancouver

Kameswaran V, Muralidhar SH. Cash, Digital Payments and Accessibility: A Case Study from India. Proceedings of the ACM on Human-Computer Interaction. 2019;3(CSCW). 97. https://doi.org/10.1145/3359199

Author

Kameswaran, Vaishnav ; Muralidhar, Srihari Hulikal. / Cash, Digital Payments and Accessibility : A Case Study from India. I: Proceedings of the ACM on Human-Computer Interaction. 2019 ; Bind 3, Nr. CSCW.

Bibtex

@inproceedings{6211982ad92846278234be81d5d76f38,
title = "Cash, Digital Payments and Accessibility: A Case Study from India",
abstract = "Despite the growing interest in digitization and money in HCI and CSCW, the use of cash and digital payments by people with disabilities has received scant attention. We present findings from a qualitative study of people with visual impairments{\textquoteright} use of cash and digital payments in metropolitan India. Using ride-hailing services as an exemplar, we find that both cash and digital payments were inaccessible to participants. We use Perry and Ferreira{\textquoteright}s {"}moneywork{"} as a theoretical framework to highlight the {"}added{"} work necessitated by this inaccessibility; that is, the work done in addition to the interactional work necessary to complete financial transactions. We argue that this {"}added{"} work is instrumental in {"}making{"} payments accessible. We discuss how ride-hailing platforms mediated collaborations between drivers and riders in relation to payments, while still making {"}moneywork{"} essential. We provide recommendations to improve the accessibility of digital payments to facilitate greater economic inclusion.",
author = "Vaishnav Kameswaran and Muralidhar, {Srihari Hulikal}",
year = "2019",
doi = "10.1145/3359199",
language = "English",
volume = "3",
journal = "Proceedings of the ACM on Human-Computer Interaction",
publisher = "ACM",
number = "CSCW",

}

RIS

TY - GEN

T1 - Cash, Digital Payments and Accessibility

T2 - A Case Study from India

AU - Kameswaran, Vaishnav

AU - Muralidhar, Srihari Hulikal

PY - 2019

Y1 - 2019

N2 - Despite the growing interest in digitization and money in HCI and CSCW, the use of cash and digital payments by people with disabilities has received scant attention. We present findings from a qualitative study of people with visual impairments’ use of cash and digital payments in metropolitan India. Using ride-hailing services as an exemplar, we find that both cash and digital payments were inaccessible to participants. We use Perry and Ferreira’s "moneywork" as a theoretical framework to highlight the "added" work necessitated by this inaccessibility; that is, the work done in addition to the interactional work necessary to complete financial transactions. We argue that this "added" work is instrumental in "making" payments accessible. We discuss how ride-hailing platforms mediated collaborations between drivers and riders in relation to payments, while still making "moneywork" essential. We provide recommendations to improve the accessibility of digital payments to facilitate greater economic inclusion.

AB - Despite the growing interest in digitization and money in HCI and CSCW, the use of cash and digital payments by people with disabilities has received scant attention. We present findings from a qualitative study of people with visual impairments’ use of cash and digital payments in metropolitan India. Using ride-hailing services as an exemplar, we find that both cash and digital payments were inaccessible to participants. We use Perry and Ferreira’s "moneywork" as a theoretical framework to highlight the "added" work necessitated by this inaccessibility; that is, the work done in addition to the interactional work necessary to complete financial transactions. We argue that this "added" work is instrumental in "making" payments accessible. We discuss how ride-hailing platforms mediated collaborations between drivers and riders in relation to payments, while still making "moneywork" essential. We provide recommendations to improve the accessibility of digital payments to facilitate greater economic inclusion.

U2 - 10.1145/3359199

DO - 10.1145/3359199

M3 - Conference article

VL - 3

JO - Proceedings of the ACM on Human-Computer Interaction

JF - Proceedings of the ACM on Human-Computer Interaction

IS - CSCW

M1 - 97

ER -